American Bank of Freedom ยท 2 weeks ago
Customer Service Representative/Teller
Branch 01 - Wellsville, MO 63384
Full-time
Onsite
Entry Level
$15/hr - $18/hr
1+ years expAmerican Bank of Freedom is dedicated to making their customers feel valued and understood. They are seeking a Customer Service Representative/Teller responsible for providing quality service, processing transactions, and maintaining customer relationships while adhering to bank policies and procedures.
Banking
Responsibilities
Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction
Meets company service standards, including greeting customers and making them feel welcome
Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, and additional transactions upon request
Solicits assistance from management as needed. Seeks management approval for transactions and rates for special relationship pricing above authorized limits. Notifies management of suspicious and questionable transactions
Adheres to all bank compliance, security, and operational policies and procedures
Maintains a cash drawer and performs daily branch operational balancing procedures
Open accounts include but are not limited to checking, savings, safe deposit box, basic business-related, etc
Performs changes to existing accounts as requested by the customer
Proactively looks for ways to improve processes that will improve the customers experience and communicate those ideas to branch management
If applicable, allow entry of safe deposit box holders
Maintains customer confidentiality
May participate in bank promotions, external community events, and promotional activities
Complete other specified duties as assigned
Develops and maintains relationships with business partners
Develops and maintains strong relationships with customers
Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking
Actively seeks out and maintains basic product knowledge of all banking products through training courses, branch meetings, corporate communications, etc
Qualification
Required
High School Diploma/GED required
1+ years of customer service and cash handling experience and/or previous experience working in a financial institution preferred
Proficient in usage of Microsoft Office and computer application
Preferred
1+ years of customer service and cash handling experience and/or previous experience working in a financial institution preferred
Previous sales experience preferred
Company
American Bank of Freedom
We are a full service community bank specializing in SBA, Commercial & Real Estate Loans as well as Treasury Management & we offer a full range of deposit related services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Daily
Chief Lending Officer
Company data provided by crunchbase