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Associa · 1 day ago

Operations Manager

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

2+ years exp

Associa is a company focused on providing exceptional service in luxury condominium management. The Operations Manager is responsible for overseeing the Residential Specialist department, ensuring safety and hospitality standards are met while fostering a positive environment for residents and staff.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Leads by example and applies the absolute highest standards for our Residential Specialists to follow. Promotes a positive, friendly, professional, uplifting environment and ensures best in class service in all interactions with residents, guests, and team members

Responsible for training and developing all Residential Specialists on Standards of Excellence, Company Policies and Standard Operating Procedures

Has knowledge and assists in all emergency procedures as required. Ensures all safety and security protocols are consistently followed

Engaged leader that communicates, motivates, coaches, recognizes, and supervises all subordinate personnel. Organizes department meetings and conducts performance goals and reviews with team members. May be authorized to hire or discipline employees subject to the review and approval of the General Manager

Empowers all Residential Specialists to provide excellent service in an intuitive manner by anticipating resident and guest's needs

Responds to and fields all resident complaints and concerns relating to service or safety on a management level

Looks for innovative, creative, and efficient solutions to understand the needs of our residents. Manages the implementation process of residential services by ensuring all resources and tools are effectively used to enhance the Capitol Place experience. I.e. – TownSq and CRM

Uphold House Rules and other regulations directed by the Board of Directors

Generates and maintains reports and records regarding resident, guest, and visitor incidents

Manages the work schedule and shift assignments for the Residential Specialist Department to ensure adequate coverage in a 24/7 operation

Attends Board of Director meetings on occasion. May represent Capitol Place at industry meetings, business projects, functions, and activities to promote a positive public and professional image throughout the community

Participates in a minimum of (1) property walk per week with General Manager and other department leads. All discrepancies are tracked and completed through TownSq

Exercises direct supervision of all residential specialist team members. Exercises indirect supervision of all subordinate administrative, housekeeping, maintenance, and grounds personnel. Provides direct supervision in the absence of the General Manager

Receives direct supervision from the General Manager, occasional direct supervision from the Property Manager or Board of Directors

Qualification

Operations ManagementCustomer ServiceConflict ResolutionMicrosoft OfficeLeadership TrainingEmergency ProceduresTeam SupervisionReport GenerationCommunication SkillsFlexibility

Required

Two (2) years' experience as an Assistant General Manager or Operations Manager or five (5) years experience in a major hotel, luxury condominium or apartment facility involving management of a key department

Equivalent experience in accounting procedures and elementary financial analysis

Working knowledge of Microsoft programs: Outlook, Excel, Word

Must be able to effectively communicate both verbally and written, with all levels of management, employees, residents, and guests in an attentive, friendly, courteous, and service oriented manner

Ability and experience to develop procedures and effectively resolve conflict

Must be flexible to work nights, weekends, holidays and remain on call for emergencies

Long hours and shift coverage required when necessary

Current State of Hawaii Guard License