Fisher's Technology · 6 days ago
Tech Support III, Engineer
Garden City, ID
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFisher's Technology is a leading technology provider in Idaho, Montana, Utah, and Washington, dedicated to maximizing business efficiency and performance through technology offerings and services. The Tech Support III, Engineer position involves handling technical escalations, managing Microsoft 365 environments, and providing exceptional customer experience while contributing to technical development within the managed services team.
ConsultingInformation TechnologyIT ManagementPrintingSoftware
Responsibilities
Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services
Administration and support of client virtualization environments including VMware vSphere, and Hyper-V
Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points
Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices
Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly
Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments
Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments)
Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments
Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team
Assist with training and onboarding new employees on technology platforms, tools, and best practices
Generate reports on performance, security incidents, and project status for upper management and client stakeholders
Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents
Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures
Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams
Qualification
Required
In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.)
Knowledge of PowerShell for Microsoft 365 automation and scripting tasks
Strong understanding of Microsoft 365 licensing models and subscription management
Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments
Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.)
Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies
Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions
Experience with SD-WAN technologies and cloud-based network solutions
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Modern Desktop Administrator Associate
Cisco Certified Network Associate (CCNA) or equivalent
Fortinet NSE 4 or equivalent
CompTIA Network+ or Security+
8+ years of experience in IT support, with a focus on network and infrastructure technologies
Excellent communication and customer service skills, both on the phone and in writing
Ability to communicate technical issues clearly and effectively to non-technical stakeholders
Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders
Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance
Clean driving record
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
Additional Voluntary Life Insurance
Paid Time Off
Paid Holidays & Extra Floating Holiday
401(k) & 401(k) Matching
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Hospital Indemnity
Short & Long Term Disability Insurance
Accident & Critical Illness Insurance
Company
Fisher's Technology
Fisher’s Technology are your local experts of everything office technology with personality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Richardson
Virtual CIO and IT Sales
Jim Worthington
vCIO
Recent News
2023-12-23
Company data provided by crunchbase