IT Support Engineer I, Ops Tech Solutions (OTS) jobs in United States
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Amazon · 1 day ago

IT Support Engineer I, Ops Tech Solutions (OTS)

positionShreveport, LA
timeFull-time
remoteOnsite
seniorityEntry Level
money$48K/yr - $103K/yr
date2+ years exp

Amazon is a leading global company known for its speed and exceptional service in operations. The IT Support Engineer I role involves implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software across various sites.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers

Qualification

Windows Server technologiesNetworking DNSNetworking DHCPNetworking TCP/IPPC repairTroubleshootingIT clientServer deliveryMulti-user environment troubleshootingCorporate network supportVideo conference supportTechnical assistanceProject management

Required

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase