Apply on Employer Site

Napleton Automotive Group · 1 week ago

Customer Service Specialist

Wayzata, MN, 55391, US

Full-time

Onsite

Entry Level

$16/hr - $20/hr

2+ years exp

The Ed Napleton Automotive Group is looking for an Automotive Collision Customer Service Specialist located at Wayzata Collision Center. This role is responsible for estimating repair costs, managing customer interactions, and ensuring high-quality service throughout the repair process.

Automotive

Responsibilities

Track and record payments from customers and insurance

Answer phones and direct consumer to the proper department and follow up in a timely manner

Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

Customer Service: Update all guests on a regular basis. All guests need to know of any changes with their repair throughout the process

Must follow all company safety policies and procedures

Promptly and efficiently answer multi-line switchboard and transfer calls

Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional

Regular attendance consistent with attendance policy

Review vehicle damage and work with estimator and senior technician to write a supplement based on discoveries. Create a repair plan for the technician and pull any TIS/repair documents needed for repair. (Any weld on panels MUST have TIS documentation). All supplements are to be submitted within 24 hours. Work with insurance companies to manage claim and negotiate pricing if needed

Parts Ordering: Work with Parts to order/locate all parts needed for repair

Quality Check: Review all finalized work to ensure all work performed meets or exceeds the standards of The Wayzata Auto Center Collision Repair

File Reconciliation: Review your file to make sure all documents are up-to-date, all signatures are captured and proper documentation is in file

Perform any other special duties as requested by Dealer and other Managers