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Strattec Security Corporation · 1 day ago

CRM Commercial Excellence Manager

Auburn Hills, MI

Full-time

Onsite

Senior Level

5+ years exp

Strattec Security Corporation is a leading supplier of access and security systems for the automotive market. The CRM Commercial Excellence Manager will oversee CRM systems, analyze customer data, and develop strategies to enhance customer engagement and drive business growth.

AutomotiveManufacturing

H1B Sponsor Likely

Responsibilities

Manage and maintain the CRM system, ensuring data accuracy and integrity

Key contributor in developing 5 Year Plan

Analyze customer data to identify trends, patterns, and opportunities for improvement

Develop and implement strategies to enhance customer engagement and retention

Collaborate with Sales team to support commercial initiatives

Create and present reports and dashboards to stakeholders, highlighting key metrics and insights

Conduct market research and competitive analysis to inform business strategies

Provide training and support to CRM users across the organization

Monitor and evaluate the effectiveness of CRM initiatives and make recommendations for improvements

Facilitate planning, execution, and monitoring of assigned commercial initiatives

Collaborate with cross-functional teams to ensure project alignment with commercial objectives

Support opportunities for business growth and process improvements

Develop and present commercial initiatives and progress reports to senior management

Oversee the implementation and maintenance of CRM systems

Ensure CRM data integrity and accuracy

Analyze customer data to identify trends and insights for improving customer engagement

Train and support staff on CRM best practices and usage

Serve as the primary point of contact for existing and new automotive accounts, fostering strong relationships and ensuring customer needs are met

Lead the preparation and submission of quotations, manage pricing files, and ensure alignment with customer expectations and internal profitability goals for assigned accounts

Review production contracts, resolve discrepancies, and ensure proper documentation and record retention for assigned accounts

Oversee customer prototype orders, including engineering design and development, invoicing, and delivery tracking

Contribute to sales forecasts, acquisition plans, and reporting activities such as strategic account reviews and board-level presentations

Support and access customer systems as needed

Support recovery of past due balances through proactive communication and collaboration with finance teams

Work closely with cross-functional teams including engineering, finance, and operations to support customer programs and internal initiatives

Prepare materials for customer and internal meetings, lead discussions, and follow up on action items

Foster a collaborative and innovative work environment

Build strong relationships with internal and external stakeholders

Qualification

CRM software proficiencyData analysis toolsStrategic project managementAnalytical skillsSQLPythonBusiness intelligence toolsCustomer segmentationLeadership experienceCommunication skillsInterpersonal skillsPresentation skillsOrganizational skills

Required

Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools

Proven experience in strategic project management and CRM oversight

Excellent analytical, problem-solving, and decision-making skills

Excellent communication, interpersonal and presentation skills

Detail-oriented with strong organizational skills and ability to work independently

Ability to manage multiple projects and priorities in a fast-paced environment

Leadership experience with a track record of motivating high-performing teams

Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field (MBA Preferred)

5+ years of experience in a CRM role or similar role

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Preferred

Experience with SQL, Python, or other data analysis languages

Familiarity with business intelligence tools (e.g., Tableau, Power BI)

Understanding of customer segmentation and targeting strategies

Company

Strattec Security Corporation

Strattec Security Corporation, headquartered in Milwaukee, Wisconsin, is one of the world's largest producer of automotive locks and keys.

Founded in 1995

Milwaukee, Wisconsin, USA

501-1000 employees

http://www.strattec.com/

H1B Sponsorship

Strattec Security Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)

2021 (2)

2020 (1)