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Benecon · 2 days ago

Administrative Services Specialist-COBRA (On-site)

Lititz, PA

Full-time

Onsite

New Grad, Entry Level

Benecon is seeking an Administrative Services Specialist primarily responsible for daily administrative tasks related to COBRA administration for participants and client groups. The role involves administering COBRA processes, providing customer service, and developing internal procedures related to COBRA administration.

FinanceFinancial ServicesHealth CareInsurance

Responsibilities

Administering the COBRA processes, including preparation, printing of notices, forms, correspondence, etc., and recording payments received in various spreadsheets/software systems

Monitoring, maintaining and processing correspondence and inquiries regarding COBRA, administration daily

Provide customer service for COBRA administration, including responding to inquiries; discussing such administration issues with clients, brokers, carriers and participants

Research questions as needed and provide prompt resolution independently or determine if upper level involvement is needed

Create and audit Administrative Participant reports

Prepare Administrative reports for company and clients

At the direction of the COBRA Operations Manager, develop internal administrative procedures that relate to all aspects of the COBRA administration process; maintain, update and implement these procedures

Audit payments and process monthly COBRA disbursements and refunds. Work closely with the Finance Division to ensure accurate processing across both departments

Create and maintain internal enrollment reports generated by the administrative services software/programs

Assist COBRA Operations Manager with renewals and new group set up

Assist groups and brokers with counting of employees (COBRA Counts) to determine subjectivity to COBRA

Complete special projects as assigned by the Administrative Services Director

Qualification

COBRA administrationMicrosoft ExcelSalesforceData entryCustomer serviceCommunication skillsAttention to detailProblem solvingOrganizational skillsConfidentiality standards

Required

High school diploma or equivalent required

Requires knowledge of standard office procedures

Requires excellent data entry skills

Requires excellent attention to detail

Requires computer proficiency in Microsoft Office, specifically with Excel

Requires computer proficiency in COBRA, FSA, HRA and HSA Administration System

Requires computer proficiency in Salesforce

Requires excellent communication skills in both verbal and written format

Requires excellent customer service skills

Requires the ability to maintain detailed and accurate records

Requires above average problem solving, reasoning and organizational skills

Requires the ability to work on multiple projects and to shift priorities while adhering to strict federal and state timelines

Requires the ability to maintain strict adherence to confidentiality standards

Must be able to sit or stand and type utilizing computer for up to 90% of the workday

Must be able to talk on the phone

Preferred

COBRA, HRA, FSA, or HSA administration experience preferred, but not required

Company

Benecon

Benecon provides self-funded medical benefit programs for public and private sector employers, offering a full suite of actuarial, compliance, finance and producer services to thousands of public and private sector employers and hundreds of thousands of employees across the United States.

Founded in 1987