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Black Hills Federal Credit Union · 1 day ago

Indirect Relationship Specialist

Sioux Falls, SD

Full-time

Hybrid

Mid Level

3+ years exp

Black Hills Federal Credit Union is committed to improving the lives of its members and seeks an Indirect Relationship Specialist to enhance relationships with dealer partners. The role involves developing and managing an indirect lending program while monitoring dealership performance and loan portfolio metrics.

AccountingConsultingCredit BureauFinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Responsible for the growth of BHFCU's dealer network by researching dealers not utilizing BHFCU, educating dealers on our program to determine fit, and signing new dealers up to utilize BHFCU's indirect program

Responsible for the generation and growth of loan volume within an assigned territory

Develop and sustain an indirect lending program that increases penetration among dealer partners consistent with the Credit Union’s growth objectives

Monitor dealership performance and proactively engage inactive or underperforming dealer partners

Apply creativity and problem-solving skills to drive results and exceed goals

Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork

Provide remote customer service and training to dealership personnel

Support cross-sell opportunities

Identify, suggest, and implement marketing opportunities and programs

Routinely visit dealers to promote lending products and programs to dealers to increase overall understanding of, and familiarity with Credit Union products

Grow and maintain strong, long-term relationships with new and existing dealerships in person, via phone, email, and video conferencing

Responsible to stay current on competitor programs to include rate changes, market developments, news, and trends

Keep management informed of any dealer issues

Serve as liaison between dealers and Credit Union staff while working toward resolutions, including correcting contract errors, titling issues, collecting dealer charge backs and negative reserves

Meet with dealers regularly to define expectations, review results, and identify areas of improvement

Review and analyze dealership performance and monitor the Credit Union’s indirect loan portfolio performance

Perform other duties as assigned

Qualification

Indirect lending programDealer relationship managementFinancial data analysisCustomer serviceMarketing opportunitiesCommunication skillsProblem-solving skillsTeamworkAttention to detailTime management

Required

High school level of language, math and reasoning skills

3-5 years of dealership experience in Finance and Insurance, auto sales or related industry preferred

Must possess and maintain a current, valid driver's license

Working knowledge of the credit union's products and services

Working knowledge of credit union's policies/procedures and service philosophy

Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion

Working knowledge of credit union's in-house computer system / Internet

Working knowledge of state and federal consumer lending regulations

Ability to understand and follow complex written and oral instructions

Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others

Ability to express oneself, clearly and concisely, both orally and in writing

Ability to prepare and maintain confidential records and reports

Ability to gather, assemble, correlate, and analyze facts and develop solutions

Ability to analyze statistics and financial data

Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution

Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances

Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork

Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors

Manual Dexterity: Ability to perform necessary computer-related input

Physical Mobility: Ability to drive long distances with overnight stays. Requires the ability to work flexible hours