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Kennebec Savings Bank · 1 day ago

Customer Service Representative

Winthrop, ME

Full-time

Onsite

Entry Level

1+ years exp

Kennebec Savings Bank is a financial institution seeking a Customer Service Representative. The role involves providing account services, processing transactions, and actively supporting and cross-selling Bank products and services to meet customer needs.

BankingFinancial ServicesLendingPersonal Branding

Comp. & Benefits

Responsibilities

Provide account services to Bank customers

Open new checking, savings, certificate of deposit, IRA CDs and IRA savings accounts, HSA checking and savings accounts, safe deposit boxes, notarizing documents, and any other new account service take applications for ATM/debit cards, issue debit cards, order customer checks, follow up on new account openings, all following established Bank policies and procedures

Perform general account maintenance as necessary

Assist customers with certificate of deposit maturities (renewals, reinvestments, redemptions, etc.)

Comply with all Bank and branch policies and procedures concerning customer accounts

Respond to customer inquiries and resolve customer account problems; refer to Branch Manager as needed for more complex business account openings

Act as liaison between customer and other Bank departments as necessary to address account issues

Comply with all applicable Federal and State banking regulations and all Bank and branch operating and security policies and procedures

Meet or exceed established objectives and standards for customer service representative performance

Provide prompt, courteous and efficient service to branch customers as needed

Process customer teller or account transactions as needed

Accurately settle own cash drawer and processed work in adherence to Brank performance standards and established procedures

Maintain daily work in good order

Respond to customer inquiries; refer to appropriate branch or other Bank personnel as appropriate

Refer complex issues or problems to the Head Teller or Branch Manager

Maintain knowledge of current KSB products and services

Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers

Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; encourage the use of and explain Bank products/services to customers to meet their needs; establish accounts with new and existing customers through cross-selling efforts; make referrals to other Bank business lines as appropriate

Participate in the Bank’s cross-selling programs and accurately maintain all required sales records

Open and close the branch in accordance with established procedures and in conjunction with rotation schedule

Accurately record paperwork relating to new accounts, etc. in adherence to Bank performance standards

Maintain daily work in good order

Perform other branch functions as assigned to meet customer or operational needs, including working at other branches

Actively participate in community organizations and events

Represent the Bank in the community

Demonstrate reliable attendance and punctuality

Work at other Bank branches as needed for customer service, operational, or training purposes

Attend and participate in Bank meetings

Attend internal and external training to improve skills and knowledge relevant to the customer service representative position

Understand and fully comply with Kennebec Savings Bank’s Core Values

Perform Other Duties As Required

Qualification

Branch banking experienceCustomer service skillsComputer literacyCross-sellingAttention to detailCommunication skillsProblem-solving skillsTeamwork

Required

Bachelor's degree or equivalent work experience

1 to 3 years' branch banking experience as a teller/head teller and customer service representative OR other customer service experience

Computer literate, with specific experience in word processing and spreadsheet applications

Must be able to lift cash boxes and cash bags of approximately 20 pounds

Must be able to distinguish between various denominations of coin and currency

Must be able to operate vault combinations

Must be able to read and work with computer print-out reports

Must be able to stand or sit for extended periods of time while waiting on customers

Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor

Must be able use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills

Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs

Must have the ability to think through a problem, following proper steps in finding resolution

Must have a high degree of ethics and maintain confidentiality of customers and accounts

Must be friendly, courteous and sensitive to the needs of customers and coworkers