Fitzgerald Auto Mall · 5 days ago
Hyundai Internet Sales Team Lead
Gaithersburg, MD
Full-time
Onsite
Mid LevelFitzgerald Auto Mall is seeking an Automotive Internet Sales Team Lead to add to our growing Hyundai sales department. The role involves leading the handling of inbound leads, ensuring excellent customer experience, and maintaining CRM processes to support the sales team.
AutomotiveLogistics
No H1B
Responsibilities
Respond to all inbound leads (website, OEM, third-party, phone, chat, text) within dealership time standards
Make timely outbound calls, texts, and emails to engage and qualify prospects
Set and confirm showroom and virtual appointments
Maintain accurate notes and activity tracking in the CRM
Provide clear, friendly, and professional communication at every touchpoint
Answer vehicle availability, pricing, trade-in, and financing questions accurately
Build rapport and trust while guiding customers through the buying process
Ensure a seamless handoff to showroom sales staff
Execute dealership follow-up processes for unsold and sold customers
Maintain consistent contact until the customer purchases or opts out
Re-engage lost or aging leads according to store standards
Log all customer interactions in the CRM
Follow dealership lead handling standards, scripts, and workflows
Meet or exceed response time, appointment set, and show rate goals
Qualification
Required
Energetic people that love customer service
Ability to respond to all inbound leads (website, OEM, third-party, phone, chat, text) within dealership time standards
Ability to make timely outbound calls, texts, and emails to engage and qualify prospects
Ability to set and confirm showroom and virtual appointments
Ability to maintain accurate notes and activity tracking in the CRM
Provide clear, friendly, and professional communication at every touchpoint
Ability to answer vehicle availability, pricing, trade-in, and financing questions accurately
Ability to build rapport and trust while guiding customers through the buying process
Ability to ensure a seamless handoff to showroom sales staff
Ability to execute dealership follow-up processes for unsold and sold customers
Ability to maintain consistent contact until the customer purchases or opts out
Ability to re-engage lost or aging leads according to store standards
Ability to log all customer interactions in the CRM
Ability to follow dealership lead handling standards, scripts, and workflows
Ability to meet or exceed response time, appointment set, and show rate goals
Must be 18 years or older
Must be authorized to work in the US
Must have a valid driver's license
Benefits
Health
Dental
401k
Paid Time Off
Company
Fitzgerald Auto Mall
Fitzgerald Auto Mall is a car dealership located in Rockville, Maryland.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-11
EIN Presswire
2025-03-05
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