Adaptec Solutions ยท 1 week ago
Field Operations Regional Manager - Northeast Territory
Cleveland, OH
Full-time
Onsite
Senior Level
$125K/yr - $140K/yr
5+ years expAdaptec Solutions is seeking a Field Operations Regional Manager for the Northeast Territory to oversee operational execution and customer satisfaction. The role involves managing field service technicians, ensuring high-quality service delivery, and fostering a safety-first culture within the team.
Industrial AutomationSoftware
Responsibilities
Lead day-to-day field operations within your assigned territory, ensuring high-quality and timely service execution
Coach, mentor, and support the development of Field Operations Technicians, including performance management, skills development, and readiness for complex customer work
Partner with HR and the Training team to continuously strengthen technician onboarding, upskilling, and curriculum effectiveness
Participate in interviewing and selecting candidates for open technician roles to ensure high-quality hiring decisions
Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals
Serve as the technical escalation point for your region, providing hands-on troubleshooting, diagnostics, and support when needed
Assist new or developing technicians at customer sites to build confidence, accelerate readiness, and reinforce best practices
Ensure technicians have the tools, resources, and training needed to execute work safely and effectively
Maintain visibility into all active service activities within your territory, especially down-equipment situations, ensuring rapid response and proactive communication
Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews
Support administrative staff by providing accurate details needed for quotes related to training, repairs, inspections, and PM services
Collaborate with other Regional Field Managers to share technicians and resources across territories as workload and customer needs shift
Drive a safety-first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs)
Ensure all technicians remain compliant with customer-specific safety requirements and internal safety protocols
Maintain team utilization above 85 percent while balancing customer expectations and technician workload
Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities
Ensure accurate documentation, reporting, and communication across all service activities
Qualification
Required
HSD/GED is required
Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment
At least 2 years leading related technical teams
Minimum five years of related industrial field service experience required (electro-mechanical troubleshooting and repair, electrical system troubleshooting and repair, automation troubleshooting and repair)
Strong background training or developing technical employees, including leading complex or multi-system projects
Field based experience is strongly encouraged
Strong understanding of field service operations, customer requirements, and technician development needs
Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools
Deep technical knowledge of material handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices
Able to read and interpret schematics, drawings, specs, and work instructions
Excellent communication skills with ability to support, challenge, and coach diverse teams
Strong analytical, decision-making, conflict-resolution, and problem-solving skills
Highly organized with the ability to manage multiple priorities in a fast-moving field environment
Detail oriented and committed to maintaining accurate documentation and training records
Preferred
Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology, is preferred
Benefits
Generous paid time off (PTO)
11 paid company holidays including your birthday
Generous health plans
Dental and vision insurance
HSA/FSA accounts
Generous 401(k) match and immediate vesting
Short-term/long term disability coverage
Basic life/AD&D insurance
Education assistance
Company
Adaptec Solutions
Aloi Materials Handling & Automation is provides automated and integrated solutions for various material handling needs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Wincove
2016-01-01Private Equity
Leadership Team
Shirish Pareek
Chairman and CEO
Brian McGrath
CFO
Company data provided by crunchbase