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Anduril Industries · 1 day ago

Product Operations Associate - Counter Intrusion

Costa Mesa, CA

Full-time

Onsite

Mid Level

$98K/yr - $130K/yr

3+ years exp

Anduril Industries is a defense technology company focused on transforming military capabilities with advanced technology. The Product Operations Associate in the Counter Intrusion team is responsible for maintaining the health of deployed technology, diagnosing product incidents, and improving system reliability through proactive communication and execution.

AerospaceArtificial Intelligence (AI)GovernmentMilitaryNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations

Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution

Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams

Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline

Interface with internal operations and product teams to identify and solve system or product reliability issues

Support Anduril’s global customers through proactive communications and detail-oriented execution

Propose process and product improvements based on customer feedback and available metrics/analytics

Perform maintenance on Anduril hardware through use of Linux command line function

Qualification

Technical support experienceElectromechanical systemsProblem solvingObservability toolingLinux command lineCustomer feedback analysisCommunicationSelf-starter

Required

3+ years of customer/technical support with a focus on final-tier customer concern support a plus

Demonstrated experience as a self-starter, able to find and resolve issues on your own

Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution

Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system

Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps

Confident with navigating ambiguity and crafting new ways of doing things

Excellent written, visual, and verbal communication skills

Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred

Prior military or government agency exposure/experience

Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira

Experience with on-call support operations and working in limited risk tolerance production environments

Willingness to work non-standard hours and weekends

Benefits

Comprehensive medical, dental, and vision plans at little to no cost to you.

We cover full cost of medical insurance premiums for you and your dependents.

We offer an annual contribution toward your private health insurance for you and your dependents.

Income Protection: Anduril covers life and disability insurance for all employees.

Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.

Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.

Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.

Professional Development: Annual reimbursement for professional development

Commuter Benefits: Company-funded commuter benefits based on your region.

Relocation Assistance: Available depending on role eligibility.

Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.

Pension plan with employer match.

Superannuation plan.