Clarke Power Services, Inc. · 1 day ago
Off-Highway Customer Service Representative
Memphis, TN
Full-time
Onsite
New Grad, Entry LevelClarke Power Services, Inc. is a company specializing in off-highway engine services. They are seeking an Operations & Customer Service Coordinator to support daily service, parts, and administrative functions, ensuring accurate and timely support for technicians, parts personnel, and customers.
Mechanical EngineeringProfessional ServicesTransportation
Responsibilities
Greeting customers for service and repair needs
Communicate to customers in all aspects of in person, phone, emails
Enter daily technician time into Excede
Open, assign, and manage service tickets in Excede
Dispatch tickets to technicians via tablets and follow up on job status
Close out company vehicle tickets and other service documents monthly
Manage service department email inbox and answering incoming calls
Verify all tech information, parts, labor, and payment details before closing tickets
Ensure all completed jobs have correct parts, and labor time
Enter invoices into customer portals and monitor for payment
Invoice service orders/PMs when jobs are ready
Coordinate with accounting to ensure customer accounts have credit to proceed
Process credit card payments as needed
Maintain the approval basket, ensuring items are reconciled and routed appropriately
Verify tickets and forward parts discrepancies for correction
Provide customer support
Match parts invoices to service tickets for accuracy
Assist technicians with locating and sourcing needed parts
Order parts as required for technician jobs
Conduct cycle counts and support inventory accuracy
Ship kits and manage core returns, including related paperwork
Assuring shipments and billing of parts are completed daily
Qualification
Required
Experience in service operations, parts coordination, or administrative support (preferably in diesel, gas, generator, or off-highway equipment)
Strong knowledge of systems such as Excede, or similar service/ticketing platforms
Excellent communication and customer service skills
Ability to manage multiple tasks, prioritize, and work in a fast-paced environment
Strong attention to detail and accuracy in data entry and documentation
Basic understanding of parts, engines, or equipment service operations is a plus
Valid Driver's License with good driving record
Must be able to obtain DOT Med Card
While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit
The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms
The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
The associate must be able to read and write reports
Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions
Preferred
Commercial Driver's License (CDL) is a plus
ASE Certifications a plus
Benefits
Weekly Pay!
Medical, Dental, Vision Insurance starts first day of the month after you start!
Healthcare Savings Account Option with Annual Company Contribution!
401K Savings Plan with Company Contribution Every Paycheck!
Paid Holidays and Vacation!
Life and Disability Insurance!
Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
Work with a GREAT Team of people!
Company
Clarke Power Services, Inc.
Clarke has been raising the standards in the custom engineering, diesel engines, and trucking industries for ourselves, our partners, and competition.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kirk Andreae
President/CEO
Company data provided by crunchbase