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NEOGOV · 2 months ago

Leave & ADA Program Administrator

Bellevue, WA

Full-time

Hybrid

Senior Level

$92K/yr - $128K/yr

5+ years exp

The City of Bellevue is seeking an experienced Leave & ADA Program Administrator who will be responsible for processing and supporting leave of absences and ADA workplace accommodations. This role includes providing exceptional customer service, managing case processes, and ensuring compliance with relevant laws and policies.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Serves as the point of contact and subject matter expert for qualified continuous or intermittent leaves of absence and reasonable accommodation requests. Partner with assistant city attorney on complex or high-risk cases. Lead or contribute to continuous process improvement initiatives in HR operations related to accommodations and leave management

Handles the leave process from employees’ initial notice of the need for leave to the employees’ return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating, or denying leaves as appropriate, requesting medical certification as needed, recertifying leaves, managing independent medical evaluation processes when needed, tracking and accounting for leave time used, including intermittent or reduced schedule leave use and performing audits as needed to ensure accuracy

Manages ADA workplace accommodation requests by understanding job analysis to assess the essential functions, conduct meetings for the interactive process, assess accommodation needs and department ability to reasonably provide accommodation, managing documentation, tracking accommodation status and providing guidance to employees and decision recommendations to departments. Manage and communicate the legal/technical aspects of the process in an empathetic, neutral, and clear manner

Delivers excellent customer service and ensures employees are aware of their own responsibilities and of any documentation and notice requirements to qualify for and to take leave. Provides guidance and advice to managers on the process and best practices

Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; keeps managers up to date about employee leaves, changes, and work restrictions

Preserves confidentiality of employee medical documentation and files

Maintains complete and accurate records; ensures all leave and accommodation requests (including intermittent and reduced schedule leaves) are processed accurately and timely, notifying employees of expirations and need for recertification

Collaborates with city-wide departmental leadership, HR Consultants, Benefits, Payroll, Risk/Workers’ Compensation, HRIS and Legal on leave and ADA accommodations, independent medical evaluations, performance issues, and other matters. Hold monthly meetings with department leadership experiencing high utilization and HR consultants to ensure smooth facilitation

Monitors continuation of group health plan benefits during leave based on the City’s policies and procedures/collective bargaining agreements; collaborates with benefits administrator on eligibility criteria changes

Documents internal workflow processes; researches, recommends, and streamlines processes for efficiency while ensuring positive employee and manager experience, consistency, and compliance

Qualification

Leave administrationADA complianceHRIS proficiencyFMLA knowledgeWashington state leave lawsCustomer serviceAnalytical skillsProactive attitudeOrganizational skillsProblem-solvingCommunication skillsDecision-makingRelationship buildingConfidentialityDetail-oriented

Required

Graduation from an accredited four-year college or university with a degree in human resources or related field

Five or more years of experience administering federal and Washington state leaves of absence and ADA workplace accommodations; working knowledge of best practices for leaves of absence and accommodations

Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Excellent organizational and prioritizing skills, detail oriented, and ability to handle multiple tasks and assignments

Professional and personable, exercising sound judgment when dealing with sensitive and confidential matters

Strong decision-making, problem-solving, and analytical skills

Self-starter, motivated and proactive

Strong Microsoft Office skills; experience working with a HRIS and leave management software

Ability to build positive relationships at all levels across the organization, and cultivate confidence being a subject matter expert and delivering consistent results

Demonstrated ability to identify and anticipate client needs, convey appropriate options, and make recommendations for implementation

Exceptional oral and written communication skills

Preferred

Certification in Human Resources or completion of specialized certification or training on FMLA/leave administration and ADA is preferred

Benefits

Medical

Dental

Vision

Retirement Plans

Flexible Spending Accounts (FSAs)

Life/Accidental Death and Dismemberment (AD&D) Insurance

Long Term Disability (LTD)

Survivor Income

Employee Assistance Program (EAP)

11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)

An ORCA Card bus pass

On-site fitness center, and self service food/coffee options

Career development and training programs

Tuition Reimbursement Program

Employee Resource Groups (ERGs)