Northwest Respiratory Services · 1 day ago
Customer Service Representative
Eagan, MN
Full-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expNorthwest Respiratory Services is a leading provider of oxygen and respiratory products throughout the Midwest and Rockies. The Customer Service Representative provides exemplary customer service by processing incoming calls regarding order requests, service needs, and equipment issues, ensuring empathetic and professional communication to support customers’ health and quality of life.
Health CareMedicalService Industry
Responsibilities
Process oxygen and durable medical equipment orders, including tank orders and fills, supply orders, add-on equipment, service discontinuations, and equipment pick-ups
Interact with branch staff regarding customer information, orders and paperwork processing
Troubleshoot equipment issues over the phone and communicate with Operations Managers, Service Technicians and Respiratory Therapists to resolve problems
Accurately document customer complaints and compliments; escalate unresolved issues to the appropriate department manager when necessary
Attend one-on-one feedback sessions, staff meetings, annual training sessions and required competency testing
Develop and maintain a working knowledge of the NRS Employee Handbook, Safety Manual and Policy and Procedure Manual
Work scheduled Saturdays and extended shifts as required. Must be willing to work Saturdays
Perform miscellaneous duties including filing patient records and processing Veterans Administration travel orders
Qualification
Required
High school diploma or GED required
Minimum of one (1) year of call center customer service experience required
Understanding of HIPAA and the ability to handle confidential and sensitive information
Excellent telephone communication and customer service skills
Detail-oriented, highly organized, and able to multitask in a fast-paced environment
Accurate typing, data entry and order processing skills
Ability to exercise sound judgment when handling customer calls
Ability to be punctual, dependable and maintain a stable work history
Proficiency with computer-based data entry and order processing systems
Ability to read, interpret and follow instructions, policies and procedural documents
Ability to add, subtract, multiply, and divide using all units of measure
Actively promotes and complies with all safety and security procedures
Proper use of equipment and materials at all times
Preferred
Medical terminology and/or medical billing experience preferred
Bilingual skills are a plus!
Benefits
Health, Dental, and Vision Insurance
401(k) with Employer Match (eligible Day One of employment)
Flexible Spending Accounts (Medical and/or Dependent Care)
Pet Insurance
Short-Term and Long-Term Disability
Accident, Hospital Indemnity, and Critical Illness Insurance
Vacation and Sick Time
Company
Northwest Respiratory Services
Northwest Respiratory Services provides oxygen and respiratory care services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase