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CareLink Community Support Services · 1 day ago

Program Manager

Clementon, NJ

Full-time

Onsite

Entry, Mid Level

$45K/yr - $55K/yr

2+ years exp

CareLink Community Support Services has been dedicated to helping people with disabilities for over 60 years. They are seeking a dynamic Program Manager responsible for the daily operation of CareLink programs, staff supervision, and implementing quality rehabilitative programming to ensure the health and welfare of all service participants.

Health CareNon ProfitResidentialSocial

Responsibilities

Manages daily program operation and ensure efficient service delivery

Reports all relevant problems and changes to the appropriate CareLink administrative personnel

Assists staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants

Oversees referrals to the program

Coordinates and develops individual service plans designed to improve the social and self-care skills of service participants

Performs other duties or special projects as required or as assigned

Monitors participant medications

Oversees service participants’ special medication needs

Oversees menu planning and food ordering on a weekly basis

Ensures coverage for each shift

Works additional shifts when needed to ensure proper coverage

Participates in the daily milieu of the program

Demonstrates respect for service participants, families, staff and agency principles

Assists staff in their duties when needed

Designs and implements services to meet individual needs

Transports individuals as necessary/appropriate

Appropriately supervises all staff, students and volunteers

Provides leadership, example, instructions, suggestions, and discipline as appropriate

Monitors individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current

Provides a thorough and timely orientation to each new employee in the program

Prepares staff assignments

Participates in the development and training of employees to improve their work quality and job knowledge

Assesses, teaches, and supervises staff on an on-going basis regarding their work on individual service plans

Prepares and administer staff introductory and annual performance evaluations accurately, fairly and on time

Conducts staff meetings on a regular basis

Ensures that program/site is in full compliance with all applicable regulations and standards

Ensures that program site is well maintained

Coordinates staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments

Monitors program expenditures according to budget

Processes all necessary paperwork related to service participant program status, including admission and discharge information

Monitors and signs-off on all incident reports as needed

Ensures that all staff documentation is completed accurately and on time

Handles liaison responsibilities with appropriate entities

Participates in on-call rotation

Submits all administrative paperwork on time as required

Contributes to Continuous Quality Improvement meetings

Contributes to agency training schedule

Participates actively in quality improvement efforts, including an emphasis upon individual and family satisfaction

Prepares monthly billing reports

Performs other duties or special projects as required or as assigned

Assist with employee relations counseling, unemployment, and exit interviewing

Attends and participates in regular supervision

Responds appropriately to emergency situations

Performs job within framework of agency, site, and professional standards

Participates in staff meetings and training programs

Attends and participates in agency events

Adheres to agency/site policies and procedures including HIPAA requirements

Cooperates and coordinates with Regional Director on all operational issues

Projects a positive attitude and image to staff, participants, family members, and outside contacts

Uses appropriate communication channels

Completes assignments independently and within specified time frames

Participates in achievement of agency goals, objectives and mission through psychosocial rehabilitation values and processes

Displays motivation and interest in working creatively with people who have mental illness/disabilities

Demonstrates the ability to make sound judgements regarding the welfare of people served

Displays ability to take direction

Demonstrates knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation

Maintains positive leadership role

Maintains professional demeanor

Follows agency dress code

Adheres to supervisor's requests

Cooperates with other staff and exhibit positive attitude toward position and agency

Contributes to the growth and development of services

Shows initiative and demonstrate good judgement

Follows instructions accurately and thoroughly

Works as scheduled to assure coverage

Performs job in a safe manner

Reports/addresses safety concerns in a timely manner

Qualification

Program ManagementPsychiatric RehabilitationLeadershipPsychotropic MedicationsMicrosoft OfficeEmpathyCommunication SkillsOrganizational SkillsProblem-Solving SkillsTeam Collaboration

Required

Bachelor's degree in a related field or above from an accredited college or university

CPRP certification is preferred, and a valid Driver's license for participant transportation is required

2-years' work experience working directly with people with mental illness, emotional, cognitive, etc.)

Knowledge of psychotropic medications, their uses and side effects required

Knowledge of methods of psychiatric rehabilitation

Ability to work as a leader and provide training and supervision to staff required

Motivation, interest, and ability to work empathetically with people who have disabilities (intellectual/ developmental, mental illness, physical, emotional, cognitive, etc.) required

Strong organizational, communication and problem-solving skills

Ability to work flexible hours and provide coverage as needed

Knowledge of Microsoft Office products

Strong collaborating skills, and an ability to work effectively both independently and as part of a team

Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive

Excellent communication and interpersonal skills

Ability to multitask and be flexible with regard to workload and assignments

Ability to exercise judgment

Ability to make sound judgements regarding the health and welfare of service participants required

Willingness and ability to drive agency vehicle

Willingness and ability to handle on-call duties required

Company

CareLink Community Support Services

Since 1959, CareLink has provided individuals living with severe and persistent mental illness unique programs and support to help them achieve wellness, recovery, and self-determination.

Founded in 1959

Media, Pennsylvania, USA

201-500 employees