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Hanover Bank · 1 day ago

Client Service Associate

Garden City Park, NY

Full-time

Onsite

Entry Level

$20/hr - $23/hr

3+ years exp

Hanover Bank is committed to fostering a diverse and inclusive work environment, and they are seeking a full-time Client Service Associate to enhance the client experience. The role involves providing exceptional client service, promoting bank products, and supporting branch functions while performing teller and administrative duties.

Asset ManagementBankingFinancial ServicesProfessional Services

Responsibilities

Work in a diverse environment, as an integral part of a dynamic sales and servicing team of individuals

Be able to identify and assess customers’ needs and recommend appropriate products and services

Keep current on all Bank products and services and be able to explain them to our customers

Comply with policies, procedures, and regulations; and provide outstanding customer service in a safe and sound environment

Build long-term relationships with our customers to understand, and identify their financial needs, and recommend appropriate products and services to meet those needs

When appropriate be able to refer customers to business partners to meet their needs outside of the branch products and services (i.e., mortgages, home equity, and business services/cash management)

Proactively promote and sell Bank products and services

Assist in the overall attainment of branch sales, service, and revenue goals. Cross-sell additional products and services to develop and strengthen customer relationships

Engage in all sales development activities (e.g., telemarketing and sales events)

Execute an effective outbound calling program to retain and grow the deposit base

Attain personal contact and appointment goals

Provide superior customer service and operational efficiency

Manage risk associated with new account opening procedures, regulatory compliance, and the Bank Secrecy Act

Support and perform all customer and branch-related tasks to effectively and efficiently adhere to the Bank’s financial and operational goals

Perform new account openings and all customer service-related functions, as well as all branch-related functions (i.e., balance ATMs, monitor and manage cash in cash recyclers, vault, and coin vault; perform periodic audits in conjunction with Assistant Branch Manager as required)

Ability to handle multiple tasks at once

Answer phones and assist customers with all banking-related requests

Flexible with regard to the weekly work schedule in order to meet the demands of the Bank (including Saturdays)