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CAI Software, LLC · 5 days ago

Renewals Account Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

CAI Software, LLC is a leading provider of digital work execution platforms designed to enhance operational efficiency. The Renewals Account Representative will be responsible for maintaining and growing customer relationships through the renewal of contracts, proactive engagement, and consultative selling.

ConsultingSoftwareWeb Development

Work & Life Balance

Responsibilities

Build strong customer relationships through consistent outreach via phone and email

Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals

Notify customer of upcoming contract expiration and present renewal proposal(s) and options

Consultative selling experience, including negotiating renewal quotes and handling objections

Engage customer in conversations around renewal readiness, timing and general customer needs

Manage a renewal opportunity pipeline and providing an accurate weekly forecast

Identify upsell opportunities and collaborate with Account Management team

Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed

Cross-functionally collaborate with internal stakeholders to deliver competitive solutions

Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

Qualification

Software license renewalsConsultative sellingNegotiation skillsCustomer account managementMicrosoft OfficeMultilingual skillsOutbound phone salesCommunicationDetail-oriented mindsetOrganizational abilities

Required

2-4 years of experience in software license renewals, sales, or customer account management

Strong communication, negotiation, and consultative sales skills

Comfortable selling to C-Level executives

Detail-oriented mindset with excellent organizational abilities

Experience working in an outbound phone sales/support role

Proficiency in Microsoft Office

Preferred

NetSuite experience

Salesforce experience

Multilingual skills (Spanish, Italian or French)

Company

CAI Software, LLC

Glassdoor3.8

CAI Software, LLC delivers mission-critical, production-oriented software to Manufacturers and Food & Beverage producers, processors, and distributors.

Founded in 1978

Smithfield, Rhode Island, USA

501-1000 employees