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Victoria’s Secret & Co. · 1 day ago

Sales & Customer Service Call Center Specialist - Remote - GEORGIA

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

Victoria’s Secret & Co. is seeking enthusiastic, sales-driven Call Center Specialists to provide exceptional customer service from home. The role involves assisting customers with inquiries and orders while leveraging sales skills to enhance customer satisfaction.

ApparelBeautyFashionRetail

No H1B

Responsibilities

Assist customer and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing

Utilize sales skills to make multiple product recommendations with customers on every call

Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures

Achieve excellent customer satisfaction scores on every call

Consistently enter accurate data into the company dashboard

Qualification

Sales experienceCustomer service experienceComputer skillsNegotiation skillsProfessional communication skills

Required

Ability to balance continuous incoming phone calls

Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information

Professional communication skills

Intermediate computer skills online and within the Microsoft Office suite (including Teams)

Ability to perform basic mathematical computations

Regular and reliable attendance is required

Must pass a background check

Desktop or Laptop computer with the most current version of Microsoft Windows or macOS

Hardwired ethernet connection from router to computer

At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone

High speed Internet of 100+ Mbps or higher

Dedicated workspace free from distractions

Must work at least one weekend day per week (Saturday or Sunday) along with required overtime