On Lok ยท 1 day ago
Receptionist - PACEX
San Jose, CA
Full-time
Onsite
Entry Level
2+ years expOn Lok is a non-profit committed to the care of elders, focusing on providing comprehensive services for seniors with chronic care needs. The Receptionist is responsible for managing incoming calls, greeting visitors, and providing administrative support to ensure efficient center operations.
Hospital & Health Care
Responsibilities
Greet and screen all incoming visitors and direct them appropriately based on nature of visit; greet participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate program; ensure that visitors sign in and out of logbook or system and have appropriate ID name tags on
Answer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately
Demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety and regulatory standards
Champion Healthcare Hospitality through the On Lok practice of G.R.E.A.T. for 5-Star service at the center
Provide appropriate program and service information to program participants and advocate for them to ensure they are receiving attention timely
Communicate regularly with Program Manager and/or Center Support Supervisor to provide feedback on center functioning, report inefficiencies, and propose strategies to improve workflows and processes that serve our team members and participants
Organize mail and other packages; inform appropriate person/distribute accordingly
Assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules
Lock entry and/or fire exit upon closing; in coordination with program staff and security team, share responsibility for security of all entrances and exits to building
May be responsible to support trouble shooting of on-call administrators and Medical Doctors (MDs)
All other reasonably related jobs as assigned
Qualification
Required
High School graduate or equivalent required
Minimum of two (2) years of work experience in a customer-facing administrative role (i.e. walk-in customer service, reception)
Minimum one (1) year experience working with the frail or elderly in a volunteer or professional capacity
Experience and excitement to work with a diverse population of colleagues and participants
Excellent interpersonal skills, including ability to communicate in a professional and warm manner and provide clear and accurate verbal and written communications
Thrive in a busy, engaging environment with multiple interruptions and varied types of work
Highly organized, able to prioritize tasks and conduct thorough follow-up
Bilingual ability may be required for specific assignments (Bilingual Spanish/English, Mandarin/English or Cantonese/English)
Computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology
Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed
Preferred
Experience working with dementia population, preferred
Experience with electronic health record system preferred
Experience working within the framework of an interdisciplinary team preferred
Company
On Lok
On Lok is a nonprofit organization that empowers older adults to age with dignity and independence.
501-1000 employees
H1B Sponsorship
On Lok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Grace Li
Chief Executive Officer
Nicole Cabuloy Torres, RN
Chief Operating Officer
Company data provided by crunchbase