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Morgan's · 1 day ago

Director of Operations (Fulltime/Exempt)_Park

San Antonio, TX

Full-time

Onsite

Director/Executive

7+ years exp

Morgan's Wonderland is a theme park dedicated to creating an inclusive environment for all guests. The Director of Operations is responsible for ensuring the park operates safely and efficiently, leading various teams to enhance the guest experience while maintaining high safety standards.

HospitalityNon ProfitTourism

Responsibilities

Provide leadership, strategy, training, and overall guidance to Rides, Aquatics, Park Services, Public Safety, and Entertainment departments

Promote a safety-focused culture across the park by actively engaging in all department training programs, leadership meetings, and daily briefings

Manages all aspects of the division's seasonal staff, including hiring, training, development, supervising, coaching, and scheduling

Effectively manages division expenses and seasonal labor costs, daily and month-to-month

Monitors and implements plans for guest satisfaction, working to improve and resolve ongoing issues quickly and efficiently

Works closely with the Park President to develop and implement strategies that foster and enhance the guest and team member experience

Works closely with direct reports to grow and develop their skills for high performance

Develop, implement, and ensure compliance with division and park SOP’s

Conducts regular procedural reviews, operational manual updates, risk assessments, and training audits

Along with the Park President, expected to maintain a balance between the parks mission and operational efficiency without comprising industry safety standards and best practices

Qualification

Theme park experienceLeadership in operationsRide operations knowledgeP&L managementGuest satisfaction strategiesDecision making under pressureTeam managementOrganizational skillsAttention to detail

Required

Experience in a theme park, resort, attraction, hotel, or entertainment venue

7 years in operational guest-facing roles with at least 3-5 years in leadership

Understanding of ride operations and safety

Demonstrated ability to manage a large volume of work and people effectively and efficiently

Demonstrated ability to manage an extensive and multifaceted P&L, making quick but thoughtful adjustments when necessary

Experience managing diverse full-time and seasonal/PT teams

Demonstrated ability to make disciplined, thoughtful, and impactful decisions under high pressure

Must be willing to work flexible hours, including evenings and weekends, to support park operations

Must have a valid Texas driver's license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Paid Parental Leave

Parental Leave

Paid Time Off

Life Insurance

Short Term Disability

Long Term Disability

401(k) Matching

Company

Morgan's

Morgan’s stated mission is “to improve the quality of life for individuals of all ages and all abilities through initiatives that produce fully-inclusive, Ultra-Accessible™ experiences.” We see ourselves as a hub of inclusion and accessibility.

Founded in 2010

San Antonio, Texas, USA

51-200 employees