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FFB Bank · 1 week ago

Central Operations Specialist III

Fresno,CA,US

Full-time

Onsite

Senior Level

6+ years exp

FFB Bank is a dynamic single-branch bank located in Fresno, CA, dedicated to redefining the banking experience. The Central Operations Specialist III role is essential for executing daily operations, training team members, and ensuring compliance with banking regulations while managing various financial transactions.

BankingFinanceFinancial Services

Responsibilities

Completes advanced bank operational functions accurately and on time, following established procedures and deadlines

Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank

Manages ACH functions, including processing, returns, notifications of change, and death notification entries

Handles incoming and outgoing wires and adjustments with accuracy and compliance

Performs daily SmartSafe and Empyreal Safe balancing, branch cash balancing, and reconciliation of wire and SmartSafe activity

Reviews and processes card disputes, remote deposit capture (RDC) image deposits, and mobile check deposits

Handles legal and regulatory documentation including levies, garnishments, orders to withhold, subpoenas, and summons requests

Prepares check affidavit claims, following with bank until completion

Performs daily RDC review and approval

Performs Mobile check processing

Conducts customer research and resolves account-related issues, including large item processing and stop payments, along with placing holds and generating required reporting

Enters and maintains rate changes and performs maintenance and callback reviews to ensure accurate account records

Performs account reconciliation and certifies all general ledger accounts monthly

Balances all general ledger accounts assigned to Central Operations, including ATM, DIP, Harland Clarke, CDARS, suspense asset/liability accounts, and Federal Reserve accounts

Supports year-end processing, including new account reviews and file maintenance callbacks

Manages Brokered CDs, ensuring timely interest payments and compliance

Performs additional Central Operations functions as needed to support departmental needs and operational continuity

Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively

Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved

Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department

Provides effective customer service and assists in resolving problems within given authority

Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks

Creates form letters, procedures, and correspondence for use in the Central Operations Department

Acts as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary

Assists in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices

Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making

Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement

Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce

Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role

Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions

Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs

Qualification

Central operations supportCompliance regulationsFinancial statement analysisMicrosoft Office SuiteAnalytical skillsRelationship skillsTeamworkCommunication skillsOrganizational skillsTime managementInitiativeAdaptability

Required

Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred

Minimum 6–10 years of experience central operations support and/or branch support background

Retail banking or commercial lending experience, with at least 3–5 years in a compliance regulations and other Bank operational policies capacity required

Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights

Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas

Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required

Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees

Strong organizational and time management abilities with attention to detail

Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams

Ability to take initiative and impact change within the Bank through consensus building and conflict resolution

Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs

Commitment to continuous learning and professional development to stay current with industry standards and best practices

Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders

Capable of managing multiple priorities and meeting deadlines in a dynamic environment

Ability to work independently with minimal supervision and as part of a team

Proven ability to adapt to changing priorities and procedures

Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities