Prisma Health · 3 weeks ago
Technical Training Manager, Corporate Blount, FT, Day
Maryville, TN
Full-time
Onsite
Mid, Senior Level
5+ years expPrisma Health is dedicated to transforming healthcare for the communities it serves. The Technical Training Manager supports the implementation and optimization of learning technologies within a healthcare market, collaborating with cross-functional teams to align training infrastructure with operational needs.
Health CareHospitalMedical
Responsibilities
Serve as the technical expert for the configuration, testing, deployment, and maintenance of learning systems and associated technologies used in clinical and non-clinical settings
Administer the Learning Management System (LMS), ensuring data integrity, system optimization, and alignment with healthcare compliance and regulatory requirements
Develop and maintain LMS reports and dashboards; respond to ad hoc data requests from clinical and administrative stakeholders
Ensure proper integration and testing of all learning technology systems, including those supporting electronic health records (e.g., Epic) and other clinical applications
Maintain training room technology, software, and scheduling logistics across hospital campuses and outpatient facilities
Act as a liaison between clinical operations, IT, and training teams to address system issues and support needs
Provide technical assistance and troubleshooting for hardware, software, and user issues, including those reported via platforms such as ServiceNow
Support live training sessions by moderating virtual or in-person classes, offering back-of-classroom technical support, and facilitating classroom logistics to ensure seamless delivery
Collaborate with facilitators and educators to resolve technical disruptions in real time and ensure a positive learning experience for clinical and non-clinical staff
Audit training facilitation for technical accuracy and provide feedback or remediation plans as needed
Coordinate with stakeholders to resolve system issues effectively and efficiently, ensuring minimal disruption to patient care and staff workflows
Monitor and evaluate system performance and user feedback to identify opportunities for improvement
Support the development of dynamic reporting and tracking platforms to monitor learning system utilization and impact on clinical and operational outcomes
Lead and support market-specific learning technology projects using project management methodologies
Collaborate with stakeholders to implement system changes, upgrades, and new initiatives that support healthcare delivery and staff development
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Information Sciences, Business Management, Information Technology, Project Management, Training & Development, or a related field
Experience with HR or clinical technology systems, and progressive project or systems management roles preferred
Experience in a healthcare or hospital environment is strongly preferred
Proficient computer skills (word processing, spreadsheets, database)
Data entry skills
Strong interpersonal and communication skills, with the ability to work effectively in clinical and administrative environments
Proficiency in Microsoft Office Suite, LMS platforms, and database management
Experience in systems facilitation, technical support, and real-time troubleshooting
Demonstrated project management capabilities in a healthcare setting
Familiarity with healthcare compliance standards and adult learning principles
Ability to manage multiple priorities in a fast-paced, patient-centered environment
Preferred
Experience with HR or clinical technology systems, and progressive project or systems management roles preferred
Experience in a healthcare or hospital environment is strongly preferred
Company
Prisma Health
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CDA Foundation
2024-07-30Grant
Leadership Team
Mark O'Halla
President & CEO
B
Barrett Ludley
Facility Chief Financial Officer
Recent News
2026-01-16
Precedence Research
2025-09-09
Company data provided by crunchbase