Houchens Food Group · 1 day ago
ACE SALES ASSOCIATE
Dillsburg, PA
Full-time
Onsite
New Grad, Entry LevelHouchens Food Group is a retail company dedicated to providing excellent customer service. The ACE Sales Associate is responsible for engaging customers, maintaining store organization, and executing daily operational goals while ensuring a positive shopping experience.
RetailShoppingShopping Mall
Responsibilities
Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc
Restock merchandise displays as needed, watch end caps and side wings
Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager
Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly
When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor
Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them
Demonstrate the S.A.L.E.S. process
Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time
Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question
Maintain awareness of all promotions and advertisement so you can tell customers about special sales
Always wear your radio and headset in order to effectively communicate with other associates or management
Respond to Customer Coordinator questions as needed
Assist customers with large or heavy items as needed
Offer customers a red basket for their shopping use
Assist in the training and development of peers
Other assigned tasks as directed by supervision
Qualification
Required
Able to communicate professionally with customers and team members
Skilled at providing prompt, friendly and attentive customer service
Strong organizational skills with a passion for details
Willing to learn all areas of the store and help train others
Proven track record of being a team player
Knowledge and experience of various departments is strongly desired
A continuous pattern of regular and prompt attendance is required
Availability must be flexible including evenings, weekends and holidays
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
Preferred
Bilingual (Spanish) verbal and written communication skills strongly preferred
Company
Houchens Food Group
Houchens Food Group is a retail company that specializes in consumer goods, groceries, fruits, and vegetables.
Founded in 1917
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greg Rush
Vice President, Merchandising & Chief Marketing Officer
Company data provided by crunchbase