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Jewish Vocational Service of Kansas City · 1 day ago

Program Director

Kansas City, MO

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Jewish Vocational Service of Kansas City is seeking a Program Director to lead the strategy, operations, and continuous improvement of their programs. This role focuses on ensuring high-quality service delivery aligned with organizational goals and fostering collaboration across teams to achieve client-centered outcomes.

Communities

Responsibilities

Lead the strategic direction for all program areas, ensuring alignment with community needs and the organization’s mission and goals

Ensure client-centered services by staying current on best practices in the field and monitoring and proactively responding to client feedback

Oversee program design, delivery, and evaluation to ensure consistent quality, program effectiveness, and measurable impact

Develop and be accountable for performance and success metrics to support strategic decision-making, continuous improvement, and new program development

Coordinate with other leadership roles to represent programs in external meetings or partnerships, as needed

Supervise and coach direct reports (Program Managers and Senior Program Operations and Impact Manager) to optimize team performance

Promote and model a positive, inclusive, and accountable team culture aligned with organizational values

Support recruitment, onboarding, and ongoing professional development of program staff in collaboration with HR

In partnership with Senior Program Operations and Impact Manager, ensure efficient and sustainable program operations and service delivery, compliance of SOPs, and consistent implementation of policies and procedures

Develop and manage program budgets in coordination with finance team

Serve on Safety Committee to represent program team needs and concerns

Partner with department leads across the agency to ensure smooth coordination and execution of cross-functional efforts

Coordinate with grant and finance staff to review budget plans and provide data and narratives for grant proposals and reports

With support and input from Senior Program Operations and Impact Manager: Oversee program data collection, analysis, and reporting to assess outcomes and inform improvements that support strong service delivery

Analyze and review program reports and dashboard data with Programs team to identify trends, insights and strategic opportunities

Provide regular internal reports, dashboards, and summaries to Executive Team and Board, highlighting impact and challenges to inform and shape agency strategy

Perform other duties as may be required by supervisor

Qualification

Program LeadershipStaff ManagementData AnalysisClient ManagementBudget ManagementMulticultural CompetenceOffice SoftwareCommunication SkillsOrganizational Skills

Required

Bachelor's degree required, Master's degree preferred, in social work, counseling, education, or related fields

2+ years of direct service/clinical experience with background in client and case management

5+ years of progressive management experience supervising staff and multi-level teams

5+ years work experience with vulnerable populations; previous experience with refugees/immigrants strongly desired

Exceptional relationship-building, communication, and strategic planning skills

Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years

Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks

Ability to be self-directed and highly flexible in daily work

Ability to work effectively in an environment that is multicultural and multilingual

Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators

Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication

Benefits

Mileage reimbursement

Use of cell phone is also required, to be provided by JVS.

Company

Jewish Vocational Service of Kansas City

JVS was established in 1949 to assist Holocaust survivors, refugees and those returning from WWII, enabling them to build better lives in the United States.

Founded in 1949

Kansas City, Missouri, USA

51-200 employees