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CB2 · 3 weeks ago

Home Delivery Center Coordinator

Minneapolis Cross Dock (796)

Full-time

Onsite

Entry Level

1+ years exp

CB2 is a company that inspires purpose-filled living through high-quality home furnishings. The Home Delivery Center Coordinator serves as a vital link between Crate and Barrel and third-party service providers, managing freight shipment and ensuring exceptional customer service.

E-CommerceFurnitureHome DecorRetail

Responsibilities

Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product

Research various transportation methods, investigating cost and performance

Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight

Handles and resolves escalated customer service issues directly with the customer

Investigates and resolves issues related to damages, shortages, and overages

Rotates through different departments, as necessary, to meet the demands of the business

Participates in ongoing training regarding technology upgrades and new systems applicable to the position

Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service

Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service

Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates

Ensures all customers are provided with exceptional service

Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Qualification

Analytical skillsCustomer service experienceProblem solving skillsComputer literacyMechanical aptitudeAttention to detailBasic English proficiencyCommunication skillsTeamwork