TalentPop App ยท 1 day ago
French Bilingual Customer Service Specialist
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is seeking a Bilingual Customer Service Specialist who is fluent in both French and English. In this role, you will provide exceptional support to customers through various channels, troubleshoot issues, and collaborate with your team to enhance the customer experience.
Information Technology & Services
Responsibilities
Assist Customers: Provide exceptional support via inbound calls, chat, and email
Solve Problems: Troubleshoot issues effectively and find quick resolutions
Understand Needs: Personalize interactions to build strong customer relationships
Collaborate: Work closely with your team to enhance the customer experience
Improve Processes: Offer feedback to refine our service quality
Qualification
Required
1+ year of remote/online experience in customer service or a similar role
Excellent written and verbal communication skills
Calm and solution-focused under pressure
Fluent in French and English
Personal PC or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds
Preferred
Experience with bilingual customer support is an advantage
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
Familiarity with E-Commerce and CRM systems is a plus
Benefits
Competitive wage with annual increases.
Paid Time Off to recharge.
Health stipend available.
Performance Bonuses for your hard work.
Permanent work-from-home setup.
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase