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Abbott · 1 day ago

Complaint Investigation Technician - 2nd Shift

Alameda, CA

Full-time

Onsite

Entry Level

$25/hr - $50/hr

1+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. As a Complaint Investigation Technician, you will perform routine testing in a laboratory setting of medical devices associated with customer complaints, ensuring timely closure and compliance with established procedures. This role requires effective multitasking in a team environment with minimal supervision.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner

Adhere to procedures and work instructions throughout

Be able to handle multiple tasks effectively and efficiently

Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor

Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions

Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management

Qualification

Computer skillsMathematical skillsOrganizational skillsExperience in controlled environmentWritten communicationOral communicationInterpersonal skills