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FFB Bank · 1 week ago

Central Operations Specialist II

Fresno,CA,US

Full-time

Onsite

Mid Level

3+ years exp

FFB Bank, a dynamic and acclaimed single-branch bank, is on a mission to redefine the banking experience. The Central Operations Specialist II role is vital for executing routine bank operations and meeting daily customer and staff needs through effective system management and exceptional service.

BankingFinanceFinancial Services

Responsibilities

Completes routine bank operational functions accurately and on time, in accordance with established procedures

Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank

Handles ACH processing tasks, including returns, notifications of change, and death notification entries

Manages incoming and outgoing wires and adjustments, ensuring timely and accurate execution

Performs daily SmartSafe and HardCar deposits, branch cash balancing, and reconciles wire and SmartSafe activity

Reviews and processes mobile check deposits and Remote Deposit Capture image deposits

Handles card disputes and processes legal documentation, including levies, garnishments, orders to withhold, subpoenas, and summons requests

Conducts customer research and manages large item processing, stop payments, account holds, and related reporting

Performs daily RDC review and approval

Performs Mobile check processing

Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance

Writes procedures for areas of responsibility in Central Operations

Performs Certifications, balances all general leger account in Central Operations

Performs Mozrt Settlement, and wire recon

Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance

Enters and maintains rate changes in the system with precision and timeliness

Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved

Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department

Provides effective customer service and assists in resolving problems within given authority

Records, files, scan documents, updates information, and sorts mail and/or reports as required

Maintains knowledge of Federal Reserve Bank posting and entry requirements

Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

Generates routine letters reports, forms, procedures, and correspondence

Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively

Act as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary

Assist in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices

Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making

Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement

Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce

Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role

Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions

Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs

Qualification

Financial services experienceCentral operations supportGeneral ledger reconciliationCSI NupointMicrosoft Office SuiteAnalytical skillsRelationship skillsProblem-solving skillsCommunication skillsOrganizational skillsTeamworkTime managementAdaptability

Required

Minimum of 3–5 years of experience in financial services, with a focus on central operations support, bank account balancing, and general ledger account reconciliation required

Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights

Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas

Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required

Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees

Strong organizational and time management abilities with attention to detail

Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success

Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs

Commitment to continuous learning and professional development to stay current with industry standards and best practices

Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders

Capable of managing multiple priorities and meeting deadlines in a dynamic environment

Ability to work independently with minimal supervision and as part of a team

Proven ability to adapt to changing priorities and procedures

Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities