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CB2 · 2 weeks ago

Service & Operations Desk Technician

United States

Full-time

Remote

Mid Level

3+ years exp

CB2 is a company that inspires purpose-filled living through high-quality home furnishings. They are seeking a Service & Operations Desk Technician who will serve as the first point of contact for resolving technology incidents and work orders, ensuring systems run smoothly and users remain productive.

E-CommerceFurnitureHome DecorRetail

Responsibilities

Provides support for technology incidents and work orders, addressing a wide range of hardware and software issues

Diagnoses and resolves hardware and software issues, including troubleshooting complex problems and implementing effective solutions

Documents solutions and procedures clearly and concisely, contributing to our knowledge base and improving future support efforts

Escalates complex problems to higher-level support, collaborating with senior technicians and engineers to resolve challenging issues

Ensures timely and effective resolution of technical issues, prioritizing incidents based on severity and impact, and striving to exceed user expectations

Qualification

Technical support experienceOperating systems proficiencyProblem-solving skillsNetworking principlesITIL familiarityCommunication skillsInterpersonal skills

Required

Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently

Proficiency in a variety of operating systems, hardware platforms, software applications, and diagnostic tools

Solid understanding of networking principles, system administration tasks, security best practices, and end-user technologies

Familiarity with ITIL frameworks and best practices for incident management, problem management, and service delivery

Excellent communication and interpersonal skills with the ability to collaborate effectively with team members and communicate technical information to non-technical users

3+ years of professional technical support professional experience