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JumpStart Games · 5 days ago

INFRASTRUCTURE ANALYST I - FULL TIME

Lakeland, FL

Full-time

Hybrid

Entry Level

2+ years exp

JumpStart Games is seeking an Infrastructure Analyst I to ensure that equipment conforms to clinic policies and procedures. The role involves configuring and maintaining PC equipment, providing support for software and hardware issues, and assisting with inventory management.

3D TechnologyChildrenEducationFamilyGamingMobileSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Answer incoming support calls, resolving software/hardware related issues or escalating appropriately if needed/required

Create and update all assigned support tickets as required by department policies and procedures

Configure/Repair PC and peripherals within a networked environment using critical and logical thinking

Knowledge of mobile device operating systems as well as support of those devices including Wi-Fi networks, application installs and support

Installation of software, hardware, upgrades and patches in accordance with department policies and procedures

Familiarity of Windows applications including, but not limited to, operating systems, MS Office products, MS Exchange/Outlook as well as MS Windows server general network functionality

Understand, install and support software needed for security. i.e.: encryption, anti-virus and firewalls

Available for on-call rotation. On-call rotations are normally one week in duration per assignment. Escalate as required by department policies and procedures

Assist department with maintaining a comprehensive and accurate inventory of all equipment

Knowledge of printing fundamentals and how to troubleshoot both hardware and software printing issues

Escort external vendors and support personnel to ensure all security and/or destruction policies and procedures are followed

Other duties as assigned

Qualification

PC configurationHardware troubleshootingSoftware installationWindows applicationsMobile device supportNetwork functionalityMultitaskingLimited supervisionCommunication skillsAttention to detail

Required

High School Graduate or GED

2 Years of experience with computer equipment, software, or other technical related hardware

Must be able to lift 50 pounds

Walking a large amount of time from location to location including stairs

Available for on-call rotation