Customer Service Representative (Mandarin Required) jobs in United States
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Think Academy U.S · 1 month ago

Customer Service Representative (Mandarin Required)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$20/hr - $20/hr
date1+ years exp

Think Academy U.S is a world-leading education and technology enterprise, serving millions of students globally. They are seeking a Customer Service Representative fluent in English and Mandarin to provide course consultations, manage student enrollments, and deliver excellent customer service to their clientele.

Education Management
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H1B Sponsor Likelynote

Responsibilities

Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials
Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Qualification

Bilingual proficiencyCustomer service experienceEducation-related knowledgeCommunication skillsProblem-solving skills

Required

Bachelor's degree or above, has strong interest in Education-related fields
Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
Bilingual proficiency in both English and Mandarin is Required

Preferred

1–3 years of experience in the education-related customer service field is a plus, but not required

Company

Think Academy U.S

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Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
dateFounded in 2019
location
San Jose, California, US
people-size51-200 employees
web-link
http://www.thethinkacademy.com

H1B Sponsorship

Think Academy U.S has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (17)
2022 (6)
2021 (14)
2020 (7)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase