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HEROIC Cybersecurity · 1 day ago

IT & Desktop Support Manager

Watsonville, CA

Full-time

Onsite

Senior Level, Lead/Staff

$70K/yr - $80K/yr

8+ years exp

HEROIC Cybersecurity is building the future of cybersecurity with a proactive approach to security solutions. The IT & Desktop Support Manager will oversee client IT operations, ensuring the reliability and security of IT infrastructure while managing a team to deliver high-quality service.

Cyber Security

Responsibilities

Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices

Troubleshoot and resolve technical issues related to hardware, software, and networks

Work closely with the remote helpdesk team to resolve tickets

Computer Installations and Imaging

Maintain IT asset inventory and documentation of system configurations and processes

Software Management & Installations

Network and networking device troubleshooting

Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented

Manage IT inventory, and client relationships

Develop and enforce IT policies, procedures, and best practices for system maintenance, security, and data integrity

Oversee day-to-day IT operations, including system administration, network management, and user support in a mixed Windows environment

Lead and mentor IT support staff to ensure efficient resolution of technical issues and high-quality service delivery

Qualification

IT support experienceSystem administrationClient managementNetworking technologiesMicrosoft WindowsActive DirectoryCybersecurity best practicesCloud infrastructureLinuxEndpoint managementProject managementInterpersonal skillsProblem-solving skillsLeadership skills

Required

BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field

Minimum of 8 years of experience in IT support, system administration, or related technical roles, including at least 2 years in a leadership or client management capacity

Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc

Microsoft Windows, Linux

Active Directory, Office365

Enterprise Networking

Virtual environments

Storage technologies

Endpoint Management, Computer Imaging

Experience deploying and supporting cloud-based applications

Knowledgeable with cybersecurity Best Practices, HIPAA, and/or HITECH requirements

Ability to work independently and manage multiple priorities in a fast-paced environment

Excellent English verbal/written communication and interpersonal skills

Proven ability to manage multiple projects and prioritize effectively

Excellent problem-solving, communication, and leadership skills