Excel Campus Activities · 3 days ago
Senior AV Support Technician
Arlington, TX
Full-time
Onsite
Mid, Senior Level
1+ years expExcel Campus Activities is seeking a Senior AV Support Technician to provide urgent and escalated support for audio visual and video equipment in educational and administrative settings. The role includes troubleshooting, customer support, documentation, and mentoring student employees to ensure effective AV service delivery.
Events Services
Responsibilities
Provide urgent and escalated audio-visual support for all teaching spaces
Troubleshoot complex problems with system components
Consult with 3rd party support if necessary
Assist with installations if needed/required
Provide technical instructions to a non-technical audience
Collaborate with other members of the IT team, especially Service Desk staff to resolve tickets/issues
Escalate calls internally as needed, & monitors progress through resolution
Record client requests and incidents in the ticketing system following documentation requirements
Assist in the creation of technical documentation to document re-occurring technical issues and job duties
Create internal training guides, procedures, and processes documentation
Assist with the training of student employees and peers on internal processes and technology in use
Assist with the on-going supervision of student workers
Verify student staff complete tasks and work with management to ensure students develop the necessary skills to contribute to the success of the overall team
Troubleshoot audio and video conference equipment in conference rooms to ensure stability for clients
Update Software/firmware for all equipment associated with the audio and video conferencing needs of designated spaces
Assist with the testing and evaluation of updated instructional technology for learning spaces, digital signs, or conferencing equipment
Coordinate AV staff with projects for classrooms and conference rooms
Ensure maintenance of AV systems
Respond to instructor, staff, and student requests for assistance
Qualification
Required
Bachelor's degree with coursework in a related field
One (1) years hands-on computing work experience with audio visual equipment or any equivalent combination of education, training, and experience
Be able to demonstrate technical familiarity working with networked end point devices (such as laptops, desktops, digital signs, and any audio-visual equipment etc.)
Excellent communication & interpersonal skills
Ability to establish and maintain effective working relationships with customers and colleagues
Interact and communicate with peers and customers in a professional, client-focused manner
Ability to work in team settings and independently with limited direction
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems
Ability to use a personal computer and other office equipment, including related university software and email
Effectively manages own time and resources
Ability to complete all physical tasks as needed
Ability to drive UTA vehicle
Preferred
Bachelor's degree in Information Systems, Computer Science, or Business Administration
Two (2) or more years hands-on computing experience with a focus in higher education or AV support situations
IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications
Experience with IT project management and Product management training
Cover/Interest Letter
Benefits
Health insurance
Retirement plans
Paid time off
Company
Excel Campus Activities
Excel Campus Activities is the programming board of the University of Texas at Arlington.
11-50 employees
H1B Sponsorship
Excel Campus Activities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase