The UPS Store 7171 · 4 days ago
Digital Print / Center Associate/ Customer Service
Hartselle, AL
Full-time
Onsite
Entry Level
$13/hr - $13/hr
1+ years expThe UPS Store is a franchised subsidiary of United Parcel Service (UPS) offering a range of services, including shipping, packaging, printing, and notary services. They are seeking a Digital Print / Center Associate who will deliver world-class customer service, manage print orders, and operate various equipment while ensuring customer satisfaction.
Packaging & Containers
Responsibilities
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
May open and/or close the store and perform end-of-day accounting, etc
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
Qualification
Required
High school diploma or GED required
Strong computer skills, including Microsoft Office
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40+ pounds
Preferred
At least one year of customer service experience
One to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field
Company
The UPS Store 7171
Every ing for small business. And, of course, shipping. faxing, mailboxing, printing, notarizing, designing, packing, shredding, direct-mailing
Founded in 2020Charlotte, North Carolina, US
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase