Apply on Employer Site

CSC ServiceWorks · 4 days ago

Sales Operations Specialist

United States

Full-time

Remote

Entry, Mid Level

$22/hr - $26/hr

2+ years exp

CSC ServiceWorks is a company that provides innovative laundry and air solutions for millions of people across the U.S. and Canada. They are seeking a Sales Operations Specialist to support the Academic sales team with full-cycle administrative and operational tasks, including contract management, proposal coordination, and cross-functional collaboration.

Delivery ServiceFacilities Support ServicesLaundry and Dry-cleaning

Responsibilities

Manage academic client setup and administration, including portal configuration, service history research, and contract requests

Prepare, process, and track client contracts and related documentation to ensure accuracy and compliance

Respond to client questions and coordinate with internal departments to resolve billing, service, or damage-related issues

Maintain documentation and records in CRM and document management systems; ensure data accuracy for reporting and audit needs

Generate regular reports on contract status, client metrics, and key performance indicators for the Academic Sales Manager

Lead the coordination of academic RFP, RFI, and proposal responses in partnership with Academic AEs and the Marketing team

Develop, edit, and maintain proposal content and ensure alignment with academic program goals and branding standards

Manage timelines, deliverables, and submission requirements for all academic-related bids and renewals

Maintain an archive of academic proposal materials, standard templates, and content libraries for reuse and consistency

Serve as the liaison between Academic AEs, Marketing, Service Operations, and Finance to ensure end-to-end client satisfaction

Partner with Marketing to support creation of academic-focused collateral, case studies, and promotional materials

Support internal process improvement projects specific to academic programs, RFP efficiency, and client retention

Prepare internal updates for management and stakeholders on proposal activity, client performance, and service trends

Track academic contract renewals and proactively identify upcoming expirations or rebid opportunities

Support other administrative needs within the Academic and National Sales teams as assigned

Qualification

Sales support experienceProposal coordinationProject management skillsMicrosoft Office SuiteSalesforce CRMRFP process familiarityCommunication skillsInterpersonal skillsAttention to detail