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Absa Group · 1 day ago

Mortgage Lead Generators (Various Locations)

McKinney, TX

Full-time

Onsite

New Grad, Entry Level

Absa Group is a local bank with regional and international expertise, offering opportunities for career growth. The Mortgage Lead Generators are responsible for achieving sales targets through proactive selling of bank products and providing excellent customer service.

BankingFinancial Services

Responsibilities

Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services

Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales

Participate in specific product campaigns by ensuring that the products are explained to customers

Agree, meet and exceed targets for specific sales campaigns

Maintain own sales performance statistics for management information usage

Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets

Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer

Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing

When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis

Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held

Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager

Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints

Advise customers as soon as new loans are approved and encourage draw-downs on the new loans

Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit

Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit

Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager

Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations

Share knowledge and experience with other Lead Generators in the team

Provide cover for other Lead Generators in case of excessive workload or absence

Deputize for the Line Manager whenever required

Agree annual performance objectives with the Sales Manager, including specific sales targets

Pursue continued improvement in personal development by participating in development programs and training

Qualification

Sales performanceLead generationCustomer serviceFinancial analysisCompliance knowledgeCustomer relationship buildingPersonal developmentTeam collaborationProblem solvingCommunication skillsTime management

Required

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Company

Absa Group

Glassdoor4.0

Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.

Founded in 1991