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CDW · 3 days ago

ServiceNow Business Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$88K/yr - $154K/yr

5+ years exp

CDW is a leading multi-brand provider of information technology solutions to various sectors. The Business Manager is responsible for managing multi-million-dollar programs and serves as the product expert for assigned partners, ensuring effective communication and strategy execution to maximize sales and profitability.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

Responsibilities

Engage regularly with assigned partner(s) to maintain an open channel of communication at all times to ensure that all CDW and partner stakeholders are kept up to date on any and all issues, initiatives, projects, meetings, or conferences

Provide subject matter expertise and evangelize a partner's product line and associated programs such as Bid Desk programs, VIR, COOP and Category Penetration

Analyze complex industry information to identify and execute opportunities and develop and execute strategies to increase sales

Develop and articulate competitive positioning and differentiation of brands

Develop and drive execution for marketing plans for partner in conjunction with Partner Development and Product Managers that outline target customer segments, products, promotions, pricing, positioning and complete launch plans

Identify training opportunities and educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base

Understand and communicate partner organizational structure with key decision makers and foster strong executive relationships

Communicate partners’ financial conditions and market new products related to the assigned partner

Manage and maximize overall profitability; managing financial benefits and develop and execute strategies around re-investing funding

Mentor and coach junior team members

Engage with CDW Procurement to help forecast sales volumes

Represent and evangelize the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives

Lead the Product specialists in creation and review of content for respective manufacturer ads

Provide comprehensive reporting and analysis, both internally and externally, on brand performance, category performance, industry trends, and market share

Host Quarterly Business Reviews (QBRs) to review partner performance and discuss/lead joint initiatives

Identify and drive continuous improvement opportunities

Obtain and facilitate necessary partner and industry certifications

Qualification

Sales/Marketing ManagementFinancial AcumenStrategic AgilityMicrosoft OfficeAnalytical SkillsCommunication SkillsRelationship BuildingPresentation Skills