Cvent · 1 week ago
Manager, Implementation Team
Tysons Corner, VA
Full-time
Hybrid
Mid Level
3+ years expCvent is a leading meetings, events, and hospitality technology provider, and they are seeking a Manager for their Implementation Team. In this role, you will lead the onboarding process for new clients, ensuring seamless implementation and product training while collaborating with cross-functional teams to enhance the customer experience.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Lead the onboarding process for new clients, from contract close through successful first events
Deliver structured training sessions for new customers and coordinate technical support or integration setup calls as needed
Ensure clients are confident using Goldcast to independently run successful events by the end of onboarding
Partner with internal teams to ensure expert setup and configuration of key integrations (e.g., Salesforce, Marketo, HubSpot, Pardot, webhooks)
Leverage your understanding of marketing automation and CRM tools to troubleshoot issues and advise clients on optimal integration practices
Manage a portfolio of onboarding clients with consistent, proactive communication, ensuring timely progress through the onboarding process and clear expectations at every stage
Set and track milestones for each project to ensure efficient implementation and on-time go-lives
Become a Goldcast product expert, fully understanding the platform’s features, configuration options, and common use cases
Stay current on new product releases and communicate relevant updates to clients during onboarding
Confidently engage with technical decision-makers and users to address questions and provide implementation guidance
Partner closely with Technical Support, Product, and Customer Success to escalate or resolve issues, align on customer needs, and share feedback for continuous improvement
Communicate customer insights and onboarding challenges to internal teams to help enhance the overall customer experience
Maintain detailed and organized documentation for each client, capturing progress, meeting notes, and technical configurations
Ensure smooth transition of accounts to the Customer Success team post-onboarding, providing a complete and accurate handover package
Qualification
Required
3–5 years of experience in a client-facing role at a SaaS company, preferably in customer onboarding, implementation, or technical account management; experience working with clients ranging from ~500–2,000 employees
Strong comfort with SaaS products and integrations; prior exposure to tools such as Salesforce, Marketo, HubSpot, or Pardot is a plus
Willingness to work U.S. hours (up to 6:00 PM EST) to align with customer schedules
Skilled at translating complex concepts into clear, actionable guidance for customers
Able to maintain composure and professionalism during challenging client interactions
Excellent written and verbal communication skills in English, with a clear, structured, and empathetic communication style
Self-motivated, detail-oriented, and capable of managing multiple onboarding projects simultaneously
Creative thinker who can troubleshoot issues and develop tailored solutions to help customers succeed
Comfortable working in a global, remote team environment and partnering cross-functionally to ensure smooth delivery
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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