Blueprint · 5 days ago
Senior Program Manager (Change Management)
United States
Full-time
Remote
Senior Level, Lead/Staff
$118K/yr - $140K/yr
10+ years expBlueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. The Senior Program Manager will drive operational excellence and continuous improvement in customer support delivery operations, leading large-scale programs to enhance process efficiency and change adoption.
ConsultingInformation TechnologySoftware
Responsibilities
Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals
Conduct data analysis, process mapping, and root cause analysis (RCA) to identify inefficiencies and develop solutions that enhance operational performance
Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations
Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making
Design and implement standard operating procedures (SOPs), process documentation, and training materials to ensure long-term adoption and standardization
Lead change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions
Partner with delivery, infrastructure, and operations teams to align process improvements with broader business objectives
Drive measurable performance improvements and report on KPIs to senior leadership and stakeholders
Facilitate value stream mapping (VSM) sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities
Mentor and coach cross-functional team members on process improvement principles and best practices
Qualification
Required
10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments
10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies
5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking
Proven record of driving continuous improvement initiatives with measurable business impact
Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies
Demonstrated ability to manage multiple programs simultaneously and deliver results in a fast-paced environment
Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders
Solid knowledge of business process design, service delivery operations, and performance optimization frameworks
Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience)
Preferred
PMP or PMI certification
Experience leading process improvement initiatives within a customer support or service-oriented organization
Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics
Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies
Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools
Background in operational excellence, business transformation, or performance improvement consulting
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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