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The National Society of Leadership and Success (NSLS) · 1 week ago

Virtual Event Support Coordinator

United States

Part-time

Remote

Entry Level

1+ years exp

The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with over 800 chapters and more than 2 million members. They are seeking a Virtual Event Support Coordinator who will provide hands-on support for national virtual events, ensuring high-quality technical and participant support during live programming.

AssociationCommunitiesEducation

Responsibilities

Assist with event preparation and setup, including platform configuration, materials review, pre-event testing, and participant onboarding processes

Provide real-time technical and logistical support during national events, including chat moderation, Q&A management, attendee assistance, and troubleshooting

Actively monitor audio, video, and streaming quality throughout events and resolve issues quickly to ensure seamless participant experiences

Manage breakout room assignments and facilitate smooth transitions between sessions

Monitor registration and attendance, respond to attendee questions via chat, and provide support throughout live sessions with a service-oriented approach

Coordinate with the National Events team via Slack during live events for real-time problem-solving and support

Complete essential follow-up activities such as closing out event platforms, compiling chat logs and Q&A for team review, and basic wrap-up tasks as needed

Qualification

Zoom webinar featuresTechnical troubleshootingCustomer service experienceEvent support experienceMultitasking abilitiesCommunication toolsGoogle WorkspaceSlackCRMs

Required

1-2 years of experience in customer service, event support, or similar customer-facing roles

Hands-on experience with Zoom webinar features including polls, Q&A, chat moderation, and breakout rooms

Strong technical aptitude with ability to troubleshoot common audio/video issues in real-time

Strong multitasking abilities and composure during high-activity moments

Comfortable working independently during live events while staying connected with the team via communication tools

Availability during afternoon and evening hours (Eastern Time). Events typically run weekday afternoons and evenings, with occasional weekend events possible in the future

Reliable high-speed internet connection

Functional computer with webcam and microphone

Quiet workspace for professional participation during events