Payments Investigations Vice President - Operations jobs in United States
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JPMorganChase · 1 day ago

Payments Investigations Vice President - Operations

positionTampa, FL
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

JPMorganChase is one of the oldest financial institutions, providing innovative financial solutions globally. The Payments Investigations Vice President - Operations will lead day-to-day operations in payment processing, manage client services, and oversee database controls while driving continuous improvement initiatives within the team.

Asset ManagementBankingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Manage team performance and staff development
Manage overall governance on the function, both people and process
Ensure a daily review of all control execution aspects and track project completion
Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy
Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating
Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables
Interact with global location managers in an effective and professional manner
Monitor all relevant Management Information System data ensuring all issues have been resolved expediently
Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction
Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure

Qualification

Payments operations leadershipWork Queue managementProcess efficienciesBusiness management skillsISOSwift knowledgeInterpersonal skillsStakeholder collaborationContinuous improvementTeam managementProject management

Required

Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc
Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives
Experience in Work Queue management
Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs)
Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives
Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
Strong business management skills and robust ability for governance/transformation
Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift)

Preferred

Knowledge of ISO or Swift message processing or management

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-02-01IPO

Leadership Team

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Allison Beer
CEO of Card Services and Connected Commerce
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Dan Mendelson
CEO, Morgan Health
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