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Albertsons Companies · 1 month ago

Assistant Starbucks Manager - Duncanville, TX

633 W WHEATLAND RD, DUNCANVILLE, TX, 75116, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading retail company, and they are seeking an Assistant Starbucks Manager in Duncanville, TX. The role involves maintaining customer service standards, supervising department employees, and ensuring compliance with product preparation and safety protocols.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service

Assist customers by making product suggestions and filling special orders

Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed

Engage in suggestive selling and other sales techniques via: Telephone, In-store intercom announcements, One-on-one customer interaction

Maintain knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving of food items

Implement proper and efficient product preparation and packaging techniques

Operate related equipment such as: Kitchen utensils, Conventional and microwave ovens, Coffee grinder, coffee machine, espresso machine, Blenders, printers, pallet jacks

Maintain hot and cold foods to company standards

Brew coffee and tea; operate electronic cash register to total customer bills; accept payment and make correct change

Maintain knowledge of proper procedures and coffee bar layout

Ensure case cleanliness and visual appeal; maintain proper sanitation and appearance of Starbucks area and equipment; ensure a safe work environment

Ensure temperatures are maintained during preparation, display, and storage

Schedule, supervise, train, and assign duties to department employees; ensure adequate coverage and service levels

Train employees on store policies, sales techniques, and record-keeping procedures

Identify and develop employees with high potential for advancement

Plan daily operations; monitor production processes for compliance and profitability

Prepare sales and inventory reports; conduct physical inventory every 4 weeks

Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives

Stock and rotate products; maintain and organize cooler

Understand opening and closing department procedures

Build displays; rotate and discard outdated or spoiled products

Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook

Enforce proper code dating for all products within the department

Monitor employee productivity and evaluate overall performance

Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures

Follow and maintain department standards and requirements for handling quick-sale items

Implement effective promotional and seasonal displays

Perform receiving duties including: Breaking down loads, Verifying orders using invoices, Inspecting quality and reporting shortages, Stocking and rotating product

Qualification

Customer serviceTeam supervisionInventory managementSales techniquesFood safetyTraining skillsCommunication skillsProblem-solving

Required

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service

Assist customers by making product suggestions and filling special orders

Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed

Engage in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interaction

Maintain knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving of food items

Implement proper and efficient product preparation and packaging techniques

Operate related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers, and pallet jacks