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University of California Office of the President · 1 day ago

DATA SYSTEMS MANAGER

Oakland, CA

Full-time

Hybrid

Senior Level

$105K/yr - $120K/yr

5+ years exp

The University of California Office of the President is a prominent institution dedicated to excellence in teaching, research, and public service. They are seeking a Data Systems Manager to oversee the technical aspects of the Systemwide Office for Civil Rights' case management system, ensuring data integrity and managing system security while collaborating with various stakeholders.

EducationHigher EducationProfessional Services

Responsibilities

Applies technical expertise and business analysis to identify, evaluate and define complex systems scope and objectives to meet end-user needs. Evaluates, develops, and monitors changes, processes and procedures of the Systemwide Office for Civil Rights’ case management system and data; these responsibilities relate to manages user licenses, access control, and scaling of system, creating reports and training documents, and facilitating support tickets and change management

Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Serves as a system manager of case management software application for UC's Systemwide Office of Civil Rights (SOCR), assisting leaders and the SOCR Data and Analytics Manager timely meet data requests from stakeholders. Creates highly technical specifications for systems across all Title IX (including Sexual Violence and Harassment Policy) and Local Implementation/Anti-Discrimination/Civil Rights (including Title VI, Title VII) offices across 10 campuses, LBNL, and the Office of the President. Takes lead on integration and acceptance testing plans and scenarios

Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications. Manages and develops standardized policies and procedures to maintain data integrity, security, and efficiency, in accordance with UC’s security standards and protecting the highly-sensitive P4 data within the system. Initiates, facilitates, implements and documents work process changes. Prepares and approves and/or obtains approval for business process and procedural documentation

Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Performs highly complex analysis of business and user needs, documentation of requirements and translation into proper system and process requirement specifications. Provides advanced support and training on new applications. Mentors experienced Business Systems Analysts and may lead a team of business analyst professionals

Qualification

Systems managementData analysisProcess analysisCloud applicationsSQL knowledgeEffective communicationProblem solvingTeam collaborationProject management

Required

Minimum of 5 years of experience in systems management, information technology or similar field in an IT or technical setting required

Proficient knowledge of business and process analysis functions

Proficient knowledge of related areas of IT and demonstrated ability to address technical issues with a high level of sensitivity and complexity with respect to the subject matter

Demonstrated skills and knowledge of methodologies associated with process and software design, modification and implementation, in response to organization's needs

Self-motivated and works independently and collaboratively as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills

Understanding and skill in complex process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description

Advanced knowledge of business processes and procedures, particularly with memorializing these processes into documents for internal and external reference

Demonstrated testing and test planning skills

Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization

Experience with working with different IT teams, including for infrastructure and information systems

Bachelor's degree in related area and / or equivalent experience / training required

Preferred

Minimum of 5 years of work in a higher education field preferred

Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices, including traditional waterfall, Agile Scrum, UML, UML Enterprise, etc

Experience managing cloud-based applications (Microsoft Azure, Salesforce) and/or managing support tickets (in JIRA)

Experience with systems with single sign on functions and access control

Able to understand and interpret university and industry-standard policies for security

Basic knowledge of SQL-coded web applications

Background in managing users across multiple locations

Benefits

For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

Company

University of California Office of the President

Glassdoor3.8

The Office of the President is the system wide headquarters of the University of California, managing its fiscal and business operations, and supporting the academic and research missions across its campuses, labs and medical centers.

Oakland, California, USA

1001-5000 employees