NISSAN ECUADOR · 3 weeks ago
Aftersales Analyst 2
Irvine, CA
Full-time
Hybrid
Mid Level
$81K/yr - $125K/yr
3+ years expNissan is shaping the future of mobility and is currently seeking an Aftersales Analyst 2 to join their team in Irvine, CA. The role involves supporting the implementation of strategies and programs to achieve the Regional Aftersales objectives, ensuring effective communication and analysis of aftersales data to improve business performance.
Automotive
No H1B
Responsibilities
Coordinates with regional Aftersales management team to ensure effective communication of national and regional wholesale parts promotions and operational objectives
Ensures Aftersales Field team has comprehension of national and regionalized initiatives. Clarifies and communicates eligibility guidelines and other administrative rules and operational guidelines
Assists in communications to the Aftersales field team (e.g. FOMs, WDMs, AGMs). Tracks sales base parts and accessory sales in dealerships. Analyzes and reports sales information to national management, regional management, and regional staff
Provides aftersales analysis to regional management regarding evaluation of aftersales programs, market conditions, and the aftersales activities of competitors
Prepares monthly reports on the achievement of the region's objectives to assist management in identifying market/dealership deficiencies. Analyzes dealer aftersales operations data to identify areas of opportunity within each District. Assists in the preparation of regional and national reports. Collects data to be analyzed, gathers information, and prepares materials
Analyzes and interprets data; compiles ideas on best practices and shares with regional leadership team. Analyzes marketing campaigns and provides a timely report out to SDM and RAM on pricing/offer effectiveness, response rate, market/dealership ROI and website effectiveness. Assists with tracking of inventory, sales performance, service advisor sales performance and corrective action plans. Assists in review of trends and customer survey data to aid field personnel in identifying dealer process issues. Alert Aftersales field team to issues that need to be addressed in dealerships
Monitors regional daily stock order utilization and retail parts management inventory improvement program participation. Serves as a point of contact for field staff and dealerships on reward program rules, effective dates, payments, etc
May perform other related duties as assigned, which may include duties or assignments from other regional functions, as determined by regional leadership team
Qualification
Required
Bachelor's degree in Business or related field required
3-5 years in progressive Marketing and Sales experience
Preferred
Previous experience at the specialist level in Aftersales, Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred
Previous sales or dealership contact experience is a plus
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
Additional knowledge of sales related systems
Ability to function effectively and remain productive in an office environment
Dedication to meeting the expectations and requirements of internal and external customers
Result driven even in the face of resistance or setbacks
Ability to present ideas and analysis in an effective manner
Ability to understand the complexities of situations and solicit assistance from others as needed
Excellent communication skills with high attention to detail and analytical mindset
Adaptable and results focused with the ability to work in fast-paced, high-intensity environment
Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan
Must be open to future relocation
Benefits
Comprehensive Benefits Package
Medical
Mental health
Parental leave
Retirement savings
Unique Nissan perks
Discounts on lease vehicles as part of our Employee Lease Program
Vehicle Purchase Program (VPP)
Tuition reimbursement programs
Company
NISSAN ECUADOR
Somos una corporación automotriz en constante crecimiento, que trabaja con pasión, para ofrecer soluciones de movilidad inteligente, innovadoras y de calidad.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase