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Boston University · 1 week ago

COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech

Boston, MA

Part-time

Hybrid

Mid Level

$80K/yr - $90K/yr

3+ years exp

Boston University is seeking a Computer Support Specialist III to join their Health Sciences IT & EdTech team. The role involves providing end-to-end technology support, advocating for client technology needs, and collaborating with various stakeholders to enhance business processes.

Education

H1B Sponsor Likely

Responsibilities

Advocate for our client's technology needs

Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager

Be an application administrator or backup for multiple services

Provide expert level support for several technologies

Work onsite with the possibility for periodic remote days as coverage allows

Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions

You may require being on call and working evening, weekend and/or holiday hours

Qualification

Windows supportMacOS supportITSM ticketing toolRemote assistanceAsset managementBackupRestoreEndpoint protectionTechnical expertiseClient experienceCollaborationProblem-solving

Required

3 or more years of experience in a related technology environment

Experience supporting environments on both Windows and macOS platforms

Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required

A valid driver's license

Preferred

Bachelor's Degree in related field preferred

Benefits

Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Company

Boston University

Glassdoor4.3

Boston University is one of the leading private research and teaching institutions in the world today, with three primary campuses in the heart of Boston and programs around the world.

Founded in 1869

Boston, Massachusetts, USA

5001-10000 employees

http://today.bu.edu

H1B Sponsorship

Boston University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)