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Driven Brands Inc. · 1 day ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

$14/hr - $26/hr

1+ years exp

Driven Brands Inc. is North America's largest automotive services company, and they are seeking a remote Customer Service Representative to support their Driven Claims Team. The role involves communicating with customers, managing inquiries, and resolving issues related to claims, while ensuring a high level of customer satisfaction.

AutomotiveMarket ResearchMarketing

Responsibilities

Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center

Open, maintain, and solve Customer Care tickets by recording issues and account information

Using computer technology. manage large amounts of incoming emails and calls in a timely manner

Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Follow communication procedures, guidelines, and policies

Leverage scripts for email and phone conversations to properly represent the company voice and tone

Answer questions about damage claims and escalate to the proper manager to bring them to closure

Prioritize tickets effectively

Flexibly handling changes in policies or procedures

Qualification

Customer support experiencePhone contact handlingActive listeningMicrosoft programsBilingual in English/SpanishCommunicationTime managementAdaptability

Required

Proven customer support experience

Strong phone contact handling skills and active listening

Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc

Customer-focused and able to adapt/respond to different types of customers

Excellent communication and presentation skills both externally and internally

Ability to multi-task, prioritize, and manage time effectively

High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience

Preferred

Some insurance claims experience

Bilingual in English/Spanish is a plus

Benefits

Health and wellness benefits

Paid time off

Holiday pay

MyFlexPay program

Company

Driven Brands Inc.

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Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Founded in 2006

Charlotte, North Carolina, USA

5001-10000 employees