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GE HealthCare · 1 day ago

Region Service Engineer - Siemens CT

Florida, United States

Full-time

Onsite

Senior Level

7+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Region Service Engineer will provide technical and functional leadership, support field engineers, and drive service effectiveness through innovative technology solutions while focusing on preventative measures and local market development.

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Growth Opportunities

No H1B

Responsibilities

Key linkage between Region technical performance and USCAN Technical Support

Oversee systemic process of field response to proactive, system-generated alerts

Provide feedback on remote technical support to customers

Drive dependence upon remote tools such as RSvP, SynerGE, 'Gameplan' and CHU process to drive service effectiveness and limit onsite trips

Support Field Engineers utilizing innovative technology solutions to drive productivity and quality

Be part of an integrated 'One Service' response team within the field to include regular on-site, face-to-face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate

Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrow’s tools

Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency

Act as change agent/field 'expert' for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way

Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of serviceability

Identify field process improvements that drive first call resolution excellence

Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region

Be supportive of Service of Tomorrow strategy deployment

Drive meaningful reductions in 'Time To Up', 'Hours Applied' and 'Material Consumed' per capita IB vs peer regions

Qualification

Siemens CT expertiseField Service EngineeringTechnical troubleshootingCustomer communicationMulti-taskingChange managementEfficiency improvement

Required

Minimum 7 years of Field Service Engineering experience with the repair and maintenance of Siemens CT including the Force/Drive, Go, Definition, and Sensation

Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis

Deep technical acumen in one or more healthcare modalities

Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems

Excellent multi-tasking skills to manage complex remote trouble shooting process

Exceptional customer-facing communication skills

Ability to stay calm under pressure

Ability to travel up to 20% or more as required to customer sites, training and other HQ sessions

Flexible to work other shifts to coverage vacations, holidays, and emergency situations

Legal authorization to work in the U.S. is required. GE Healthcare will not sponsor individuals for employment visas, now or in the future, for this job opening

Capability to identify and drive improvements in efficiency within the modality across routine service delivery, installations, and upgrades

This individual needs to live and work in Central Florida Region

Preferred

Preference will be given to those with formal training and expertise on the latest Siemens CT platforms

Preference may be given to those who are also trained on the latest Siemens PET/CT and/or MR products

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees