Thompson Hotels · 1 day ago
Overnight Front Desk Host
New York, NY
Full-time
Onsite
Entry Level
$20/hr - $27.99/hr
1+ years expThompson Hotels is part of Hyatt, which values caring and attentive associates focused on providing efficient service and meaningful experiences. The Overnight Front Desk Host will be responsible for the guest registration process and communication of hotel services, playing a crucial role in creating a positive guest experience.
Hospitality
Responsibilities
Responsible for registering guests and assigning rooms
Provides general information, directions, and assistance with any routine problems concerning reservations, room changes, etc
Other duties as required
Communicate via proper channels any guest inquiries and complaints
Confirm all Red Eye and Pre-Reg guests prior to running End of Day
Turning over the business day utilizing the Opera system End of Day function
Assist with Group Sales accounts by following instructions from Sales Department
Recognizing Elite Members and VIPs
Perform all financial routing and review all Third-Party reservations
Qualification
Required
One-year related experience, and /or a combination of education and experience that provides the skills necessary for this position
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Basic Software Proficiency: Familiarity with applications like Microsoft Office (Word, Excel, PowerPoint)
Communicate via proper channels any guest inquiries and complaints
Confirm all Red Eye and Pre-Reg guests prior to running End of Day
Turning over the business day utilizing the Opera system End of Day function
Assist with Group Sales accounts by following instructions from Sales Department
Recognizing Elite Members and VIPs
Perform all financial routing and review all Third-Party reservations
Complete detailed tasks with accuracy
Work under extreme pressure, meet deadlines, and use good judgment
Communicate effectively both verbally and in writing
Use tact, courtesy, make decisions, maintain confidentiality, and enthusiasm in any work situation
Preferred
High school graduate
Fluent in English, French, Spanish as well as other languages
Previous hotel training and experience
Company
Thompson Hotels
A True Original Welcome to the new Golden Age — where we celebrate what lasts and what moves the world forward.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase