Arigo HR Solutions ยท 1 day ago
ServiceNow Business Analyst
United States
Contract
Remote
Senior Level
5+ years expArigo HR Solutions is redefining digital transformation by empowering organizations to innovate and thrive with ServiceNow. The ServiceNow Business Analyst will act as a liaison between business stakeholders and technical teams, responsible for gathering, analyzing, and documenting requirements to translate business needs into technical solutions across various ServiceNow modules.
Human Resources
No H1B
Hiring Manager
Vinay Kumar
Responsibilities
Requirements & Analysis: Collaborate with stakeholders to document detailed requirements for ServiceNow modules
Process Mapping: Analyze existing business processes and propose streamlined workflows leveraging ServiceNow functionality
Solution Design: Partner with developers and architects to align platform configurations with ITIL best practices
Agile Documentation: Develop detailed user stories, process flows, and use cases for configurations and integrations
Testing & QA: Coordinate User Acceptance Testing (UAT) to ensure solutions meet business expectations prior to deployment
Training & Adoption: Provide end-user support and training on new features to ensure a smooth transition
Qualification
Required
5+ years as a Business Analyst, with at least 3 years dedicated specifically to ServiceNow implementations and process automation
Deep understanding of ITSM, ITOM, CSM, and CMDB
ServiceNow Certified System Administrator (CSA) is required
Proficiency in creating user stories, modeling workflows, and translating business needs into technical specs
Solid understanding of ITIL frameworks within the ServiceNow ecosystem
Candidates must be local to Arizona to support team alignment and specific time zone requirements
Preferred
Experience in Agile/Scrum environments (Sprint planning, stand-ups)
Knowledge of ServiceNow integrations (REST/SOAP) and Flow Designer
Familiarity with Customer Service Management (CSM) features like Case Management and Virtual Agent
Professional BA certifications (CBAP, IIBA)
Company
Arigo HR Solutions
Arigo HR Solutions is a full-spectrum HR partner built on trust, expertise, and a commitment to doing things the right way.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase